cH
candy H
1 reviews | Active since Nov 2009
18 Jul 2023, 09:44
No service, paid 2 weeks ago
Paid on 5 July, in advance, for a mo th to month Internet package. They got the delivery address wrong to start with, so that delayed my order by 2 days. Then, once the router and sim was delivered, we realised it did not work. I spent a whole Saturday and Sunday on WhatsApp, phone calls with their technical team. Eventually they said uts a Rica problem for the sim from their side. Then when I called again another person said it was a faulty sim card. I was assured I'd get a replacement by the Monday. I called again yesterday, and no one knew anything about the replacement or order. No one answers calls today, their WhatsApp line is also useless. I cannot even get my money back as no one responds.
Avoid completely, I've had these issues with them on our business account as well.
Helpful (0)
Replies (6)0
Replies (6)
Supersonic 's replyOfficial
18 Jul 2023, 10:26Good day, Candy,
On behalf of Supersonic, I sincerely apologise for the inconvenience caused you with regards to the delay of router and SIM delivery.
I have requested our Project Management Office team to urgently assist, and I will revert with feedback as soon as possible.Kind regards,AM
On behalf of Supersonic, I sincerely apologise for the inconvenience caused you with regards to the delay of router and SIM delivery.
I have requested our Project Management Office team to urgently assist, and I will revert with feedback as soon as possible.Kind regards,AM
Supersonic 's reply18 Jul 2023, 10:26
Official
Good day, Candy,
On behalf of Supersonic, I sincerely apologise for the inconvenience caused you with regards to the delay of router and SIM delivery.
I have requested our Project Management Office team to urgently assist, and I will revert with feedback as soon as possible.Kind regards,AM
On behalf of Supersonic, I sincerely apologise for the inconvenience caused you with regards to the delay of router and SIM delivery.
I have requested our Project Management Office team to urgently assist, and I will revert with feedback as soon as possible.Kind regards,AM
cH
candy H's updateReviewer Update
18 Jul 2023, 10:28Update: you have dispatched another sim card to the wrong address AGAIN.
NO ONE IS HOME FOR THE DELIVERY AS EXPRESSLY STATED.
NO ONE IS HOME FOR THE DELIVERY AS EXPRESSLY STATED.
cH
candy H's update18 Jul 2023, 10:28
Reviewer Update
Update: you have dispatched another sim card to the wrong address AGAIN.
NO ONE IS HOME FOR THE DELIVERY AS EXPRESSLY STATED.
NO ONE IS HOME FOR THE DELIVERY AS EXPRESSLY STATED.
Supersonic 's replyOfficial
18 Jul 2023, 12:47Good day, thank you for contacting Supersonic fibre. We would like to apologize for the delay and frustration caused. Kindly note that this query will be escalated further. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply18 Jul 2023, 12:47
Official
Good day, thank you for contacting Supersonic fibre. We would like to apologize for the delay and frustration caused. Kindly note that this query will be escalated further. Our sincere apologies once again. Regards Supersonic Team
cH
candy H's updateReviewer Update
19 Jul 2023, 07:41I was contacted by Ram yesterday morning re this delivery that was scheduled to the wrong address again. Needless to say I STILL HAVE NO DELIVERY of the sim card.
cH
candy H's update19 Jul 2023, 07:41
Reviewer Update
I was contacted by Ram yesterday morning re this delivery that was scheduled to the wrong address again. Needless to say I STILL HAVE NO DELIVERY of the sim card.
cH
candy H's updateReviewer Update
20 Jul 2023, 01:00It is now Thursday. After another delivery of a sim card, your technicians cannot get your router to function. The sim activated in my cellphone, so that can't be to blame again.
Technician said its probably a faulty router as the RF lights aren't even on. Not sure why these new cheap routers are what you endorse, but hey we found out.
Can I just please get my R500 back that I paid you on 5 July. If you cannot even get a plug and play Internet sorted I'm scared for the issues that may come.
Pls collect your faulty router and sim cards and refund my R500. I will not spend 1 more hour of my life on this order. The inconvenience and cost to me has been way above what I signed up for.
Do not make them think it's so easy. It's not ever plug and play. You'll spent wasted hours on a WhatsApp line where they ignore you for 30 minutes and then time the session out, you'll be put on hold and told eish I don't know.
Cancellation and refund. You had 2 weeks to keep me as a client and again you failed miserably.
Advise when refund processed or if I should instruct my bank to start reversal process?
Technician said its probably a faulty router as the RF lights aren't even on. Not sure why these new cheap routers are what you endorse, but hey we found out.
Can I just please get my R500 back that I paid you on 5 July. If you cannot even get a plug and play Internet sorted I'm scared for the issues that may come.
Pls collect your faulty router and sim cards and refund my R500. I will not spend 1 more hour of my life on this order. The inconvenience and cost to me has been way above what I signed up for.
Do not make them think it's so easy. It's not ever plug and play. You'll spent wasted hours on a WhatsApp line where they ignore you for 30 minutes and then time the session out, you'll be put on hold and told eish I don't know.
Cancellation and refund. You had 2 weeks to keep me as a client and again you failed miserably.
Advise when refund processed or if I should instruct my bank to start reversal process?
cH
candy H's update20 Jul 2023, 01:00
Reviewer Update
It is now Thursday. After another delivery of a sim card, your technicians cannot get your router to function. The sim activated in my cellphone, so that can't be to blame again.
Technician said its probably a faulty router as the RF lights aren't even on. Not sure why these new cheap routers are what you endorse, but hey we found out.
Can I just please get my R500 back that I paid you on 5 July. If you cannot even get a plug and play Internet sorted I'm scared for the issues that may come.
Pls collect your faulty router and sim cards and refund my R500. I will not spend 1 more hour of my life on this order. The inconvenience and cost to me has been way above what I signed up for.
Do not make them think it's so easy. It's not ever plug and play. You'll spent wasted hours on a WhatsApp line where they ignore you for 30 minutes and then time the session out, you'll be put on hold and told eish I don't know.
Cancellation and refund. You had 2 weeks to keep me as a client and again you failed miserably.
Advise when refund processed or if I should instruct my bank to start reversal process?
Technician said its probably a faulty router as the RF lights aren't even on. Not sure why these new cheap routers are what you endorse, but hey we found out.
Can I just please get my R500 back that I paid you on 5 July. If you cannot even get a plug and play Internet sorted I'm scared for the issues that may come.
Pls collect your faulty router and sim cards and refund my R500. I will not spend 1 more hour of my life on this order. The inconvenience and cost to me has been way above what I signed up for.
Do not make them think it's so easy. It's not ever plug and play. You'll spent wasted hours on a WhatsApp line where they ignore you for 30 minutes and then time the session out, you'll be put on hold and told eish I don't know.
Cancellation and refund. You had 2 weeks to keep me as a client and again you failed miserably.
Advise when refund processed or if I should instruct my bank to start reversal process?
cH
candy H's updateReviewer Update
21 Jul 2023, 12:33After being told yesterday that your new router you delivered is faulty, imagine my surprise when RAM delivered ANOTHERSIM CARD today. No new router!? What must I do with a third sim card? Just refund me immediately I will rather go with Mweb. No words.
cH
candy H's update21 Jul 2023, 12:33
Reviewer Update
After being told yesterday that your new router you delivered is faulty, imagine my surprise when RAM delivered ANOTHERSIM CARD today. No new router!? What must I do with a third sim card? Just refund me immediately I will rather go with Mweb. No words.