NO SERVICE OR HELP AT ALL @ SUPERSONIC

I had a problem with my line in August 2018 which they "could not fix" and after 2 weeks the phone was fixed. Now 1 year later the same excuse for faulty line was given. Reason for faulty line last year and this year: The equipment in my DB box had to be move to the outside on my own cost. HOW DID THEY MANAGE TO FIX IT LAST YEAR?

My line was working 100% while SMART VILLAGE was the provider now since SUPERSONIC took over it s VERY BAD CLIENT SERVICE. YoU can send mails whatsups call the call centre but no help at all. Even when you get through to call centre the you get rude people and they put the phone down while you speak to them.