NO SERVICE OR CONNECTIVITY, BILL 4X AGREED ON AMOUNT

in August 2020 I wanted to cancel my Supersonic line, was convinced by Max Weiss to stick with Supersonic. I agreed. We had trouble with our connection being down more than online so my husband phoned to sort this out early September. the consultant advised my husband that upgrading is the best route as our 3mb/s line was unstable. my husband agreed to a 10/2 mps line @R645 per month. the consultant phoned me to confirm as I am the one who pays the bill. I checked that this is a wifi deal and he said yes. on the 19th of september there was a thunderstorm in my area and the 'tower' was out. they said it will be fixed by that evening, the next day still nothing so called again and they said the problem was worse than expected so it will be on by 3pm, still nothing, called again, it will be on by 7pm, great. next day.... NOTHING!!! phoned again, was told it must be my line, I said well fix it. they logged a call and an escalation... great! phoned every day and on the 25th the lady from Supersonic said nothing was logged not even an error. I almost lost it! after a week I still had no wifi and the consultants ****!!! two every day until the friday when finally the lady logged a case and an escalation. well its monday and my bill is over R2500... still no wifi and billed for Fiber!!! FIBER THAT I DONT HAVE!!! now they say I am not billed for Fiber (even if the invoice says fiber on it). i want all of this sorted including the bill. They can go listen to all the recordings as they so clearly state all calls are recorded. ps. if you ask to speak to a manager you get put on hold and wait for 15 + mins before the call drops. absolutely great! Will never ever recommend them.