NO SERVICE FROM SUPERSONIC!

Supersonic is really taking its customers for granted. It has been a month and a half since I app**** for Fibre and it is still not working. I complained on HelloPeter and they came and installed the lines without activating it. When I send emails she never responds and I am sitting with a line that is not working. She asked me for a reference when NO-ONE gave me anything and I had to rip the black box from the wall to get that number and even then I send it to her on Monday and she has not yet responded to me. She claims that the call is logged with Vumatel yet they say it has been closed and I need to liaise with Supersonic. HOW THE HELL DO I GET THIS RIGHT AS NO-ONE IS RESPONDING TO ME? Why the hell did you do the installation if you knew that you were not going to provide the required service? Wait and see what happens when Debit Order time comes, I will be on the platform again because they know how to get money but NOTHING about providing the services they should be doing.