MH
Maureen H
1 reviews | Active since Jul 2014
18 Jun 2020, 15:35
No service
My WiFi has been offline for 24 hours, spent at least 2 hours trying to get hold of someone to assist, made 4 calls to be informed that the techs are working on the problem, my complaint is that there is no easy way to get hold of them to resolve your problem, not happy at all
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
18 Jun 2020, 16:03Hi Maureen,
Apologies for the frustrating experience that you have had. An agent will be in touch shortly to assist with your issue.
Regards
Sandra
Apologies for the frustrating experience that you have had. An agent will be in touch shortly to assist with your issue.
Regards
Sandra
Supersonic 's reply18 Jun 2020, 16:03
Official
Hi Maureen,
Apologies for the frustrating experience that you have had. An agent will be in touch shortly to assist with your issue.
Regards
Sandra
Apologies for the frustrating experience that you have had. An agent will be in touch shortly to assist with your issue.
Regards
Sandra
MH
Maureen H's updateReviewer Update
18 Jun 2020, 16:18Sandra, just spent another 1 and a half hours twice with two of your technical support people, first lady never came back to me, cut the call
Second lady gave me a ticket ref but informed me that there is no way to lodge a complaint other than sending an email to an email address that returns stating it is unattended, she also informed me she has no manager to pass my complaint onto.
Absolutely frustrated at the pathetic service, I expect a phone call from you, your standard reply on Hello Peter does not cut it for me
Second lady gave me a ticket ref but informed me that there is no way to lodge a complaint other than sending an email to an email address that returns stating it is unattended, she also informed me she has no manager to pass my complaint onto.
Absolutely frustrated at the pathetic service, I expect a phone call from you, your standard reply on Hello Peter does not cut it for me
MH
Maureen H's update18 Jun 2020, 16:18
Reviewer Update
Sandra, just spent another 1 and a half hours twice with two of your technical support people, first lady never came back to me, cut the call
Second lady gave me a ticket ref but informed me that there is no way to lodge a complaint other than sending an email to an email address that returns stating it is unattended, she also informed me she has no manager to pass my complaint onto.
Absolutely frustrated at the pathetic service, I expect a phone call from you, your standard reply on Hello Peter does not cut it for me
Second lady gave me a ticket ref but informed me that there is no way to lodge a complaint other than sending an email to an email address that returns stating it is unattended, she also informed me she has no manager to pass my complaint onto.
Absolutely frustrated at the pathetic service, I expect a phone call from you, your standard reply on Hello Peter does not cut it for me
Supersonic 's replyOfficial
19 Jun 2020, 09:02Hello Maureen,
I do apologise for the unsatisfactory interaction that you had with our call centre agents. I will reach out to you on email to address that. Regarding your service being down there was a network outage in your area of which you were informed via SMS - we will keep you updated on the status of that.
Regards,
Sandra
I do apologise for the unsatisfactory interaction that you had with our call centre agents. I will reach out to you on email to address that. Regarding your service being down there was a network outage in your area of which you were informed via SMS - we will keep you updated on the status of that.
Regards,
Sandra
Supersonic 's reply19 Jun 2020, 09:02
Official
Hello Maureen,
I do apologise for the unsatisfactory interaction that you had with our call centre agents. I will reach out to you on email to address that. Regarding your service being down there was a network outage in your area of which you were informed via SMS - we will keep you updated on the status of that.
Regards,
Sandra
I do apologise for the unsatisfactory interaction that you had with our call centre agents. I will reach out to you on email to address that. Regarding your service being down there was a network outage in your area of which you were informed via SMS - we will keep you updated on the status of that.
Regards,
Sandra