AS
Albert S
1 reviews | Active since Jul 2015
09 Dec 2020, 09:31
No service
Dear Sandra
My case number reported here on 30 Nov still has not been resolved. Phoning your call center brings me nowhere. Can you please assist?
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
10 Dec 2020, 11:07Hi Albert, I have escalated to the management team and we will be in touch as soon as possible to have this resolved.
Regards,
Sandra
Regards,
Sandra
Supersonic 's reply10 Dec 2020, 11:07
Official
Hi Albert, I have escalated to the management team and we will be in touch as soon as possible to have this resolved.
Regards,
Sandra
Regards,
Sandra
AS
Hi Sandra
Still no response even after you escalated to the management team. Maybe you should escalate to senior management? This is just confirmation of Supersonic's could not care attitude. This is a really simple matter to resolve.
Regards
Albert
Albert S's updateReviewer Update
15 Dec 2020, 07:57Hi Sandra
Still no response even after you escalated to the management team. Maybe you should escalate to senior management? This is just confirmation of Supersonic's could not care attitude. This is a really simple matter to resolve.
Regards
Albert
AS
Albert S's update15 Dec 2020, 07:57
Reviewer Update
Hi Sandra
Still no response even after you escalated to the management team. Maybe you should escalate to senior management? This is just confirmation of Supersonic's could not care attitude. This is a really simple matter to resolve.
Regards
Albert
Supersonic 's replyOfficial
17 Dec 2020, 16:05Hello Albert,
My sincere apologies once again. I have escalated once again to a senior manager. We will be in touch as soon as possible to assist.
Regards,
Sandra
My sincere apologies once again. I have escalated once again to a senior manager. We will be in touch as soon as possible to assist.
Regards,
Sandra
Supersonic 's reply17 Dec 2020, 16:05
Official
Hello Albert,
My sincere apologies once again. I have escalated once again to a senior manager. We will be in touch as soon as possible to assist.
Regards,
Sandra
My sincere apologies once again. I have escalated once again to a senior manager. We will be in touch as soon as possible to assist.
Regards,
Sandra
AS
Albert S's updateReviewer Update
21 Dec 2020, 12:41Hi Sandra,
I guess you need to escalate to the CEO as nothing is happening. Also to add insult to injury you have now double charged me for 2 packages on 1 Dec - 10/5 and 10/10. For the record I'm on a 10/10 mbps uncapped package. Can Supersonic not get anything right?
At what stage should a client give up and go to another service provider?
Regards
Albert
I guess you need to escalate to the CEO as nothing is happening. Also to add insult to injury you have now double charged me for 2 packages on 1 Dec - 10/5 and 10/10. For the record I'm on a 10/10 mbps uncapped package. Can Supersonic not get anything right?
At what stage should a client give up and go to another service provider?
Regards
Albert
AS
Albert S's update21 Dec 2020, 12:41
Reviewer Update
Hi Sandra,
I guess you need to escalate to the CEO as nothing is happening. Also to add insult to injury you have now double charged me for 2 packages on 1 Dec - 10/5 and 10/10. For the record I'm on a 10/10 mbps uncapped package. Can Supersonic not get anything right?
At what stage should a client give up and go to another service provider?
Regards
Albert
I guess you need to escalate to the CEO as nothing is happening. Also to add insult to injury you have now double charged me for 2 packages on 1 Dec - 10/5 and 10/10. For the record I'm on a 10/10 mbps uncapped package. Can Supersonic not get anything right?
At what stage should a client give up and go to another service provider?
Regards
Albert
AS
Albert S's updateReviewer Update
25 Mar 2021, 11:05To whom it may concern
For the past 4 months since moving house you have bungled my bill almost every month - double charged / incorrect reversal / charging me for dedicated IP I cancelled more than a year back etc. Now I'm getting a bill for R3,450, basically implying I have not paid for the last 6 months!! How can you get it so wrong all the time. This is crazy and totally unacceptable. Please urgently correct as I will be very very upset if my next debit order is R3,450. You actually owe me R175 from the Feb 2021 statement. I'm on a 10/10 package @ R695. Can someone please please resolve this nightmare once and for all. Regards Albert
For the past 4 months since moving house you have bungled my bill almost every month - double charged / incorrect reversal / charging me for dedicated IP I cancelled more than a year back etc. Now I'm getting a bill for R3,450, basically implying I have not paid for the last 6 months!! How can you get it so wrong all the time. This is crazy and totally unacceptable. Please urgently correct as I will be very very upset if my next debit order is R3,450. You actually owe me R175 from the Feb 2021 statement. I'm on a 10/10 package @ R695. Can someone please please resolve this nightmare once and for all. Regards Albert
AS
Albert S's update25 Mar 2021, 11:05
Reviewer Update
To whom it may concern
For the past 4 months since moving house you have bungled my bill almost every month - double charged / incorrect reversal / charging me for dedicated IP I cancelled more than a year back etc. Now I'm getting a bill for R3,450, basically implying I have not paid for the last 6 months!! How can you get it so wrong all the time. This is crazy and totally unacceptable. Please urgently correct as I will be very very upset if my next debit order is R3,450. You actually owe me R175 from the Feb 2021 statement. I'm on a 10/10 package @ R695. Can someone please please resolve this nightmare once and for all. Regards Albert
For the past 4 months since moving house you have bungled my bill almost every month - double charged / incorrect reversal / charging me for dedicated IP I cancelled more than a year back etc. Now I'm getting a bill for R3,450, basically implying I have not paid for the last 6 months!! How can you get it so wrong all the time. This is crazy and totally unacceptable. Please urgently correct as I will be very very upset if my next debit order is R3,450. You actually owe me R175 from the Feb 2021 statement. I'm on a 10/10 package @ R695. Can someone please please resolve this nightmare once and for all. Regards Albert