No service!!

I app**** for a NEW fibre line on 3 June and received the modem 3 days later. I waited and waited for the installation and eventually decided to contact Supersonic/MTN Fibre to find out when the installation will be done. They informed me that seeing as there was already a VUMA line installed, they must wait for the line to be released by the previous fibre supplier before they can activate my line. I told them that I app**** for a NEW installation as the old line was installed by the previous owners and that it's been giving problems for the past 2 years. Since then I phoned again, and again, and again...always holding on anywhere between 30min to over an hour to speak to an agent. No luck! I received an email from them stating that they could give me a quote for a new installation - I rep**** that I wasn't going to pay for a new installation as the package I app**** for included free installation. I received a ticket number but 2 days later, and still no reply. I cancelled the application online today and will be applying for an Openserve line. If a company can't give customer service before the start of your contract, you can't expect any service after the contract commences. Cut your losses and run!!!!!