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Charlotte L
1 reviews | Active since May 2014
23 Sept 2019, 13:57
No Service at all from Supersonic.
I have a landline with Supersonic and have been struggling with them for months now to get my phone to work for more than a month. Dates that my phone was out of order 20/5 ,28/5, 4/6 ,14/6, 2/8 ,2,9 ,9/9. In August 2019 they replaced my cordless phones ( that I had to buy on their request in October 2018) with a Yealink that cost me another R990.00. IOn 9 September 2019 I called them to report that the line is still not working after a tech was send the previous week and they gave me a ref No Ref CAS-52075-V4V0X2. The technician came out and told me the phone would work later that day. TODAY 23 September 2019 and my line is still not working and no feedback at all from Supersonic.
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Replies (3)
Supersonic 's replyOfficial
25 Sept 2019, 16:40Hello Charlotte,
We apologise for your frustrating experience. A call center agent will be in touch with you shortly to assist.
Regards,
The Supersonic Team
We apologise for your frustrating experience. A call center agent will be in touch with you shortly to assist.
Regards,
The Supersonic Team
Supersonic 's reply25 Sept 2019, 16:40
Official
Hello Charlotte,
We apologise for your frustrating experience. A call center agent will be in touch with you shortly to assist.
Regards,
The Supersonic Team
We apologise for your frustrating experience. A call center agent will be in touch with you shortly to assist.
Regards,
The Supersonic Team
CL
Charlotte L's updateReviewer Update
03 Oct 2019, 10:56SUPERSONIC I am still waiting for some one to call me. This problem is going on for a month now and I still have to pay my account every month.
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Charlotte L's update03 Oct 2019, 10:56
Reviewer Update
SUPERSONIC I am still waiting for some one to call me. This problem is going on for a month now and I still have to pay my account every month.
CL
Charlotte L's updateReviewer Update
03 Oct 2019, 13:01 My phone is still not working after 4 weeks of trying to get the company to fix it. Even after promising on Hello Peter that they would call me CAS-52075-V4V0X2. DONT EVER USE THEM THEY DO NOT CARE ABOUT ANY PROBLEM YOU HAVE !!!
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Charlotte L's update03 Oct 2019, 13:01
Reviewer Update
My phone is still not working after 4 weeks of trying to get the company to fix it. Even after promising on Hello Peter that they would call me CAS-52075-V4V0X2. DONT EVER USE THEM THEY DO NOT CARE ABOUT ANY PROBLEM YOU HAVE !!!