DM
Daniel M
1 reviews | Active since Apr 2011
25 Feb 2021, 14:54
No service at all
A zero star is my actual rating.
As I was moving home I decided to go with Supersonic as my fibre provider, worst decision ever.
I have been calling the contact centre almost every week, to get my service activated as it indicates offline - always get advised to call when I am home and one of the technician will advise, when I call in the evening no answer
The last contact was advise to send email to cancellation to get the service cancelled - I have sent countless email only to receive an automated reply that one of the agents will be in contact - up to this day no contact has been made
Today I get an invoice from billing, with outstanding amount - for service I never received.
Please can I get this damn contract cancelled
Helpful (0)
Replies (9)0
Replies (9)
Supersonic 's replyOfficial
25 Feb 2021, 15:29 Good day, Daniel.
My sincere apology for the inconvenience caused and for the delays. I will be in contact with the relevant departments to assist further.
kindest regards
Joshua
My sincere apology for the inconvenience caused and for the delays. I will be in contact with the relevant departments to assist further.
kindest regards
Joshua
Supersonic 's reply25 Feb 2021, 15:29
Official
Good day, Daniel.
My sincere apology for the inconvenience caused and for the delays. I will be in contact with the relevant departments to assist further.
kindest regards
Joshua
My sincere apology for the inconvenience caused and for the delays. I will be in contact with the relevant departments to assist further.
kindest regards
Joshua
DM
Daniel M's updateReviewer Update
02 Mar 2021, 15:29Kindly note I have yet to receive a call from the supervisor who was suppose to assist me further
DM
Daniel M's update02 Mar 2021, 15:29
Reviewer Update
Kindly note I have yet to receive a call from the supervisor who was suppose to assist me further
DM
Daniel M's updateReviewer Update
02 Mar 2021, 15:58Here is another ref number I recieved CA****0531-V5RX6. Maybe should start framing them
DM
Daniel M's update02 Mar 2021, 15:58
Reviewer Update
Here is another ref number I recieved CA****0531-V5RX6. Maybe should start framing them
DM
Daniel M's updateReviewer Update
15 Mar 2021, 11:52Can I please solution on this
Agent called, advise will advise on step to be taken - nothing has happened
Need my line to be released asap
Agent called, advise will advise on step to be taken - nothing has happened
Need my line to be released asap
DM
Daniel M's update15 Mar 2021, 11:52
Reviewer Update
Can I please solution on this
Agent called, advise will advise on step to be taken - nothing has happened
Need my line to be released asap
Agent called, advise will advise on step to be taken - nothing has happened
Need my line to be released asap
DM
Daniel M's updateReviewer Update
18 Mar 2021, 10:13Hi
I spoke to Philip on Monday the 15th who committed to call me on the 16th to get this matter resolved and finalized. Yet to receive the call as promised .
I spoke to Philip on Monday the 15th who committed to call me on the 16th to get this matter resolved and finalized. Yet to receive the call as promised .
DM
Daniel M's update18 Mar 2021, 10:13
Reviewer Update
Hi
I spoke to Philip on Monday the 15th who committed to call me on the 16th to get this matter resolved and finalized. Yet to receive the call as promised .
I spoke to Philip on Monday the 15th who committed to call me on the 16th to get this matter resolved and finalized. Yet to receive the call as promised .
DM
Daniel M's updateReviewer Update
24 Mar 2021, 10:27Hi
I am waiting for the conclusion on this as last discussed with Phillip on 18.03.2021
I am waiting for the conclusion on this as last discussed with Phillip on 18.03.2021
DM
Daniel M's update24 Mar 2021, 10:27
Reviewer Update
Hi
I am waiting for the conclusion on this as last discussed with Phillip on 18.03.2021
I am waiting for the conclusion on this as last discussed with Phillip on 18.03.2021
DM
Daniel M's updateReviewer Update
24 Mar 2021, 10:38Hi
No email was received, hence following up
No email was received, hence following up
DM
Daniel M's update24 Mar 2021, 10:38
Reviewer Update
Hi
No email was received, hence following up
No email was received, hence following up
DM
Daniel M's updateReviewer Update
26 Apr 2021, 13:25Hi
Can you we put an end into this thing.
I have made payment of R1806.78 as per your supposedly claw-back amount I need to pay.
This was done this morning using my debit on your provided portal. I have emailed Max Weiss who requested the prove to get my line released. Still my line has not being released.
Spoke to an Agent at Customer Service, who is telling me another story that I have to email request for cancellation - I find that to be insulting as I believe we have dealt with that already and cancellation was confirmed it was just a matter of the line being released upon the clawback payment being made.
NOW FOR THE LAST TIME, CAN I GET MY LINE RELEASED TODAY WITHOUT ANY FURTHER DELAYS
Can you we put an end into this thing.
I have made payment of R1806.78 as per your supposedly claw-back amount I need to pay.
This was done this morning using my debit on your provided portal. I have emailed Max Weiss who requested the prove to get my line released. Still my line has not being released.
Spoke to an Agent at Customer Service, who is telling me another story that I have to email request for cancellation - I find that to be insulting as I believe we have dealt with that already and cancellation was confirmed it was just a matter of the line being released upon the clawback payment being made.
NOW FOR THE LAST TIME, CAN I GET MY LINE RELEASED TODAY WITHOUT ANY FURTHER DELAYS
DM
Daniel M's update26 Apr 2021, 13:25
Reviewer Update
Hi
Can you we put an end into this thing.
I have made payment of R1806.78 as per your supposedly claw-back amount I need to pay.
This was done this morning using my debit on your provided portal. I have emailed Max Weiss who requested the prove to get my line released. Still my line has not being released.
Spoke to an Agent at Customer Service, who is telling me another story that I have to email request for cancellation - I find that to be insulting as I believe we have dealt with that already and cancellation was confirmed it was just a matter of the line being released upon the clawback payment being made.
NOW FOR THE LAST TIME, CAN I GET MY LINE RELEASED TODAY WITHOUT ANY FURTHER DELAYS
Can you we put an end into this thing.
I have made payment of R1806.78 as per your supposedly claw-back amount I need to pay.
This was done this morning using my debit on your provided portal. I have emailed Max Weiss who requested the prove to get my line released. Still my line has not being released.
Spoke to an Agent at Customer Service, who is telling me another story that I have to email request for cancellation - I find that to be insulting as I believe we have dealt with that already and cancellation was confirmed it was just a matter of the line being released upon the clawback payment being made.
NOW FOR THE LAST TIME, CAN I GET MY LINE RELEASED TODAY WITHOUT ANY FURTHER DELAYS
DM
Daniel M's updateReviewer Update
03 May 2021, 19:34I guess it doesn't get any worse than this
Despite numerous promises, my line has not been released. Our new service provider tried once again to no avail
I guess what is left for me is to take a drive to Supersonic offices, in order to make sure that the line indeed gets released.
Cannot take this anymore - also payment that was made about 5 days ago, still has not been allocated
Despite numerous promises, my line has not been released. Our new service provider tried once again to no avail
I guess what is left for me is to take a drive to Supersonic offices, in order to make sure that the line indeed gets released.
Cannot take this anymore - also payment that was made about 5 days ago, still has not been allocated
DM
Daniel M's update03 May 2021, 19:34
Reviewer Update
I guess it doesn't get any worse than this
Despite numerous promises, my line has not been released. Our new service provider tried once again to no avail
I guess what is left for me is to take a drive to Supersonic offices, in order to make sure that the line indeed gets released.
Cannot take this anymore - also payment that was made about 5 days ago, still has not been allocated
Despite numerous promises, my line has not been released. Our new service provider tried once again to no avail
I guess what is left for me is to take a drive to Supersonic offices, in order to make sure that the line indeed gets released.
Cannot take this anymore - also payment that was made about 5 days ago, still has not been allocated