No Service

This company has the worst Customer services that I have ever dealt with. I cancelled my service with them and a agent requested I send the Fiber router back to them, which i did. The delivery was turned away from their Offices with the feedback they do not accept deliveries due to COVID. When contacting the customer service I was informed they need to arrange Pickup of the router. This was in January, I since then contacted their customer service numerous times and keep getting the message they have escalated it for pickup and no surprise they do not keep their word. To top it all off they want to claw back the costs from me.