JP
Julie P
1 reviews | Active since Oct 2019
11 Dec 2023, 09:17
No service
I haven't had network since last Friday and prior to that the wifi was so slow. I am struggling to get in touch with Supersonic despite several attempts. This is extremely unprofessional and unreliable.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
11 Dec 2023, 09:23Hi Thirusha, I have noticed your comment and would certainly like to assist you with any unresolved issues you may have with us. I will contact you directly rather since you have been struggling to reach out to us.
Supersonic 's reply11 Dec 2023, 09:23
Official
Hi Thirusha, I have noticed your comment and would certainly like to assist you with any unresolved issues you may have with us. I will contact you directly rather since you have been struggling to reach out to us.
JP
Client did not update the APN on their phone.
Julie P's updateReviewer Update
11 Dec 2023, 15:38I have been informed via email that the ticket has been closed. See response below. No one bothered to contact me and yet the ticket is closed. I have absolutely no wifi connection. What do i need to do to get some help with this??????
Simply closing the ticket without any communication shows a lack of interest in customer service. It is so difficult to get in touch with you'll and this is simply ridiculous.
***
Ticket # [SST141627] has been closed
Simply closing the ticket without any communication shows a lack of interest in customer service. It is so difficult to get in touch with you'll and this is simply ridiculous.
***
Ticket # [SST141627] has been closed
Client did not update the APN on their phone.
JP
Julie P's update11 Dec 2023, 15:38
Reviewer Update
I have been informed via email that the ticket has been closed. See response below. No one bothered to contact me and yet the ticket is closed. I have absolutely no wifi connection. What do i need to do to get some help with this??????
Simply closing the ticket without any communication shows a lack of interest in customer service. It is so difficult to get in touch with you'll and this is simply ridiculous.
***
Ticket # [SST141627] has been closed
Simply closing the ticket without any communication shows a lack of interest in customer service. It is so difficult to get in touch with you'll and this is simply ridiculous.
***
Ticket # [SST141627] has been closed
Client did not update the APN on their phone.
JP
Julie P's updateReviewer Update
11 Dec 2023, 16:13No one is responding on the whatsapp line. I also cannot get in touch telephonically.
This is so ridiculous. To get an email that the ticket is closed is such a slap in the face. No one even bothered to contact me to tell me what needs to be updated. The wifi is completely down. I cannot connect anything. This is not just the phone. What must I do to get the service running?? This is a paid for service. Supersonic this is utterly frustrating. Your lack of service is truly disappointing.
This is so ridiculous. To get an email that the ticket is closed is such a slap in the face. No one even bothered to contact me to tell me what needs to be updated. The wifi is completely down. I cannot connect anything. This is not just the phone. What must I do to get the service running?? This is a paid for service. Supersonic this is utterly frustrating. Your lack of service is truly disappointing.
JP
Julie P's update11 Dec 2023, 16:13
Reviewer Update
No one is responding on the whatsapp line. I also cannot get in touch telephonically.
This is so ridiculous. To get an email that the ticket is closed is such a slap in the face. No one even bothered to contact me to tell me what needs to be updated. The wifi is completely down. I cannot connect anything. This is not just the phone. What must I do to get the service running?? This is a paid for service. Supersonic this is utterly frustrating. Your lack of service is truly disappointing.
This is so ridiculous. To get an email that the ticket is closed is such a slap in the face. No one even bothered to contact me to tell me what needs to be updated. The wifi is completely down. I cannot connect anything. This is not just the phone. What must I do to get the service running?? This is a paid for service. Supersonic this is utterly frustrating. Your lack of service is truly disappointing.
JP
Julie P's updateReviewer Update
11 Dec 2023, 17:07Simply cannot get through to the call centre. This is truly ridiculous. It's either a message indicating that the line is congested or when I get passed that, When I enter the option for technical support, I get a message saying that it is an invalid option.
I have paid for this service.
All I am asking for is to get the line to actually work. I am not asking for a lot. As I mentioned, I have paid for this service.
I have paid for this service.
All I am asking for is to get the line to actually work. I am not asking for a lot. As I mentioned, I have paid for this service.
JP
Julie P's update11 Dec 2023, 17:07
Reviewer Update
Simply cannot get through to the call centre. This is truly ridiculous. It's either a message indicating that the line is congested or when I get passed that, When I enter the option for technical support, I get a message saying that it is an invalid option.
I have paid for this service.
All I am asking for is to get the line to actually work. I am not asking for a lot. As I mentioned, I have paid for this service.
I have paid for this service.
All I am asking for is to get the line to actually work. I am not asking for a lot. As I mentioned, I have paid for this service.