No Service

To whom it may concern

I was activated on your air fibre package Air Fibre Monthly Uncapped 50 Mbps - Order - SS***- at R799 .

From day one of my activation, I have never received the speed wich I was paying for. Even on days when there is no loadshedding I was struggling to even get half the speed, some days no service at all.

I did call the help desk and spoke to one of your colleagues in the technical team I explained that I was not getting the correct speed and he looked at my profile and he picked up a error on the profile wich was preventing me from getting the correct speed.

I have recently downgraded my package because I was losing money., I have no option to cancel because you are charging a claw back fee wich I was not aware of, I thought I could return the device and cancel as you advertise this as a Month to month ,

Can you please look into my matter I need compensation for the months that I paid 799 but got half the speed.

Regards Thabo