No service

If anyone has had to deal with Supersonic and had had an issue, and after trying report a problem over the last 3 months, this had led me to Hello Peter.I have tried to get an email address for a manger after more than 30 phone calls to the call centre to report our consistent dropping of our fibre. The assistants are helpful once you get through to someone (usually 5 to 7 minutes holding time)and the same questions are asked, ID/reference and what is the problem, once the problem has been described for the 30th time, my question to the assistant is, do you not have a call and reference log of all the complaints previous logged? No there is no ability to do this on the system. You politely re answer all the questions and hold for technical feedback (anther 5 minutes) codes for routers are given, suggestions made, nothing works. After 15 minutes, reset and wait, the Supersonic Super advisor says they’ll get back to you, This has never happened. Once you get angry and asked for a management you get put through to an automated questionnaire to rate their service. It is impossible to log a complaint or get hold of anyone of authority.For 3 months after moving into a new premises no one from Supersonic can assist and although the call centre tries, this is clearly a front to make you feel better. I have eventually got hold of Afrihost who are trying sort out these issues, which have nothing to do with Supersonic, in fact who are competitors to Supersonic. This must truly be the worst company I have ever had to deal with. I would challenge their management to try as a customer to get hold of a manger or resolve a problem. If I could give any advice NEVER SIGN UP WITH THIS PATHETIC company, I would use Afrihost all day before them,