CL
Carlize L
1 reviews | Active since Jan 2015
03 Jun 2023, 08:00
No response yet again
Good day,
I have two accounts with Supersonic with two different amounts for the same package. I would like to merge these accounts and update the pricing. I have sent emails to the billing department from 1 May with no response. I also emailed Ryan Roets as he got involved in a previous query. No response. Can someone please assist me?
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Supersonic 's replyOfficial
03 Jun 2023, 09:53Good Day Carlize de Lange.
Thank you for contacting Supersonic Fibre. To apologize for the inconvenience caused.
Kindly be advised we've been trying to get hold of you telephonical. However, we have sent you an email as it contains part of your terms and conditions and we have managed to change your package of 50/50 mbps at amount of R895 to 695, as it will take place as from the 1st July 2023 as we have state on our first phone call.
Regards,
Supersonic Fibre.
Supersonic 's reply03 Jun 2023, 09:53
Official
Good Day Carlize de Lange.
Thank you for contacting Supersonic Fibre. To apologize for the inconvenience caused.
Kindly be advised we've been trying to get hold of you telephonical. However, we have sent you an email as it contains part of your terms and conditions and we have managed to change your package of 50/50 mbps at amount of R895 to 695, as it will take place as from the 1st July 2023 as we have state on our first phone call.
Regards,
Supersonic Fibre.