No response on emails, phone calls and Whatsapp help line 😡

Just a quick update.. So, I joined Supersonic in the middle of December with quite a few stressful problems to get the internet setup going. I gave them my banking details so that it would be a debit order every month, now it seems they have not been taking the monthly fee every month- now its my problem. So yesterday they disconnected my internet, I contacted them via their what's up chat group and per email at around 3pm. Nobody responded to my email or the chat line and when I contacted them this morning on the Whatsapp chat line this person had the Audacity to tell me that they had other people to attend to to, can you believe this? I had to go out and buy airtime as I had no data and therefcould not buy data online. I called them and waited, the phone would ring for 10 - 15minutes then they would cut my call. This went on from 8am till around 10:30am (and R300 airtime lost) eventually a person by the name of Khuliso old me the whole story that they did not do the debit order and that us why my account is outstanding. I made payment, sent her proof of payment stating that I work from home and would like my internet back on ASAP -well, till now I still donate internet, nobody answers emails or response on the Whatsapp chat line 😡 I have lost a whole day's work, so far R300 airtime and my account is paid in full - what now? Is Supersonic going to reimburse me my airtime and my lost wages till they eventually decided to connect my internet back on?