NO RESPONSE

I have emailed Thando regarding the issue I have been having for over a month now with case number - CAS-539563-C8S5R8 I have no idea if this case is still opened or not as I have not gotten any feedback from anyone at Supersonic

I got an email from Thando on the 3rd of May

"On Mon, May 3, 2021 at 9:57 AM Thando Mashiane [ MTN South Africa ] <***> wrote:

Good morning MR Naveer Singh.

Thank you for your response. I am sincerely sorry for the inconvenience caused. I will escalate your case to our technical support team so that this can be resolved for you as soon as possible.

I will keep you updated in this regard.

Kind regards."

From then till today I have rep**** in the same email asking for an update every single day but I have not gotten any update as to what is happening from Thando

This is the worst experience I an having with any service provider....they don't bother about there customers at all and do not provide an updates

I am sorry for being blunt but I am paying R999pm for such a sh*t service and no one is bothered to even sort anything out or get ot me as to what is happening because it's been going for from the beginning of last month!

I am getting really frustrated and I'm on the verge of canceling with them

It seems like only when I post a review here on HelloPeter then I get a response and then that's it - nothing after that

I decided to go with this service provider as I had no option and because I am working from home it makes it extremely difficult to do anything when I get speeds of between 0.5mbps to about 2mbps all the time

I have sent all details with speed tests done to Thando but still I have rebooted my router several times and also had it reset to factory settings but still the issue persists

Can you guys here at HelloPeter have this escalated to someone higher at Supersonic? I am really struggling in getting this thing sorted out once and for all