NW
Niek W
1 reviews | Active since Jul 2015
08 Jun 2020, 17:12
No response after submitting my whatsapp application - waiting on the phone 42 mins
Like most people here I have been waiting for someone to speak to me via their customer service center. I'm waiting for "the next available agent" as I'm writing this since 16:30 - so 41 minutes already....
I have app**** for a fibre connection via whatsapp on 31 May, that's 8 days ago - and was supposed to be contacted by someone in the customer experience department to finalise the application...
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
09 Jun 2020, 17:00Hi Niek,
Apologies, that type of delay is inexcusable. Kindly note that I have escalated your issue and we will be in touch shortly to assist.
Regards,
Sandra
Apologies, that type of delay is inexcusable. Kindly note that I have escalated your issue and we will be in touch shortly to assist.
Regards,
Sandra
Supersonic 's reply09 Jun 2020, 17:00
Official
Hi Niek,
Apologies, that type of delay is inexcusable. Kindly note that I have escalated your issue and we will be in touch shortly to assist.
Regards,
Sandra
Apologies, that type of delay is inexcusable. Kindly note that I have escalated your issue and we will be in touch shortly to assist.
Regards,
Sandra
NW
Niek W's updateReviewer Update
10 Jun 2020, 13:11Hi Sandra, thanks
When will that be? I haven't heard anything yet (no email - no phone call).
Kind regards,
Niek
When will that be? I haven't heard anything yet (no email - no phone call).
Kind regards,
Niek
NW
Niek W's update10 Jun 2020, 13:11
Reviewer Update
Hi Sandra, thanks
When will that be? I haven't heard anything yet (no email - no phone call).
Kind regards,
Niek
When will that be? I haven't heard anything yet (no email - no phone call).
Kind regards,
Niek
Supersonic 's replyOfficial
10 Jun 2020, 13:20Apologies Niek, I thought you had been contacted. I will follow up for you.
Regards,
Sandra
Regards,
Sandra
Supersonic 's reply10 Jun 2020, 13:20
Official
Apologies Niek, I thought you had been contacted. I will follow up for you.
Regards,
Sandra
Regards,
Sandra
NW
Niek W's updateReviewer Update
12 Jun 2020, 11:383 days later and I haven't heard anything - I'm not going to take the risk of being without internet. Please let me know what I need to do to cancel my application.
NW
Niek W's update12 Jun 2020, 11:38
Reviewer Update
3 days later and I haven't heard anything - I'm not going to take the risk of being without internet. Please let me know what I need to do to cancel my application.
NW
Niek W's updateReviewer Update
17 Jun 2020, 17:42Still nothing... consider this as the cancellation of my application resulting from the failure from Supersonic to finalise my application with a reasonable time frame (18 days)
NW
Niek W's update17 Jun 2020, 17:42
Reviewer Update
Still nothing... consider this as the cancellation of my application resulting from the failure from Supersonic to finalise my application with a reasonable time frame (18 days)