FH
Fabian H
1 reviews | Active since Jan 2020
18 May 2020, 12:37
No response
I have lot of problem with this service provider. I do an upgrade from 60GB to 120GB. I contact them by what'sapp and phone got the ref case number. Still the no upgrade. I phone and they just drop the call. Just like all Telkom and Eskom, once they have your money they do not care. Worst service I had in a long time. #dropsupersonic
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Replies (2)
Supersonic 's replyOfficial
19 May 2020, 12:00Hello Fabian,
Sorry to see that you have experienced issues with our service. Kindly note that I have escalated your issue and an agent will be in touch shortly to assist.
Regards,
Sandra
Sorry to see that you have experienced issues with our service. Kindly note that I have escalated your issue and an agent will be in touch shortly to assist.
Regards,
Sandra
Supersonic 's reply19 May 2020, 12:00
Official
Hello Fabian,
Sorry to see that you have experienced issues with our service. Kindly note that I have escalated your issue and an agent will be in touch shortly to assist.
Regards,
Sandra
Sorry to see that you have experienced issues with our service. Kindly note that I have escalated your issue and an agent will be in touch shortly to assist.
Regards,
Sandra
FH
Fabian H's updateReviewer Update
01 Jun 2020, 17:24I still have problems with Supersonic. At first someone will will be in contact and to day no one. they have two numbers *** and *** and no answer from any of the two numbers. The what'sapp is as useful as trying to have a conversion with my dog.
I this time paid their account on the 29 May for 120GB and today 1 July they deduct again money from my account.
Why should we have it so difficult to get internet. First my cables are ****** just before lockdown and after three weeks, me phoning I am told the cables will not be replace. There is no fibre cable in the area and so I am force to take wifi. I am working from home, self employed, so this cost a fortune. Secondly we get data that we only can use have and the rest when normal people sleep to work the next day. What is this that you have to use what you pay for in the middle of the night.
Can someone just tell me where can i get simply good and cheap internet? We want to be a first world country with third world services.
I this time paid their account on the 29 May for 120GB and today 1 July they deduct again money from my account.
Why should we have it so difficult to get internet. First my cables are ****** just before lockdown and after three weeks, me phoning I am told the cables will not be replace. There is no fibre cable in the area and so I am force to take wifi. I am working from home, self employed, so this cost a fortune. Secondly we get data that we only can use have and the rest when normal people sleep to work the next day. What is this that you have to use what you pay for in the middle of the night.
Can someone just tell me where can i get simply good and cheap internet? We want to be a first world country with third world services.
FH
Fabian H's update01 Jun 2020, 17:24
Reviewer Update
I still have problems with Supersonic. At first someone will will be in contact and to day no one. they have two numbers *** and *** and no answer from any of the two numbers. The what'sapp is as useful as trying to have a conversion with my dog.
I this time paid their account on the 29 May for 120GB and today 1 July they deduct again money from my account.
Why should we have it so difficult to get internet. First my cables are ****** just before lockdown and after three weeks, me phoning I am told the cables will not be replace. There is no fibre cable in the area and so I am force to take wifi. I am working from home, self employed, so this cost a fortune. Secondly we get data that we only can use have and the rest when normal people sleep to work the next day. What is this that you have to use what you pay for in the middle of the night.
Can someone just tell me where can i get simply good and cheap internet? We want to be a first world country with third world services.
I this time paid their account on the 29 May for 120GB and today 1 July they deduct again money from my account.
Why should we have it so difficult to get internet. First my cables are ****** just before lockdown and after three weeks, me phoning I am told the cables will not be replace. There is no fibre cable in the area and so I am force to take wifi. I am working from home, self employed, so this cost a fortune. Secondly we get data that we only can use have and the rest when normal people sleep to work the next day. What is this that you have to use what you pay for in the middle of the night.
Can someone just tell me where can i get simply good and cheap internet? We want to be a first world country with third world services.