No respected for clients

Good day.

I posted a review on the 8th regarding an outstanding order and have not received any feedback or my order.

I place an order and paid for 5 LTE packages on the 1st and only received 3 on the 5th. I called Supersonic immediately to find out what the issue was, and was told that they will investigate and get back to me, which is what has been happening every single day since then. I went as far as opting for the two-pronged approach, by calling in and using the equally useless WhatsApp chat.

I am on hold for a minimum of an hour, every single time that I call them, only to be later told that Tyron/e Naidu/Naidoo will get back to me. I went as far as telling the call Centre agents that is what I am always told and nothing happens, and they would in turn promise to get back to me themselves and that has never happened, the last one that I spoke to on Friday is Thandeka. Their WhatsApp chat is just as ***********, you send them all the required information and they just totally ignore you, I even tried using different numbers. Shongile and Charlene don’t even attend to my chats anymore once they see that it is me. They went as far as lying to me that my packages are with Ram and I will get communication from Ram, that was on Thursday, and no communication from RAM. I emailed Zinhle Duma several times and still no response. I then came here on the 8th hoping to get some relief, and was met with the same attitude and appalling service from Nonhlanhla, who decided to reply to me privately, so that people do not see our chats and that she did absolutely nothing, to date she has not come back to me. When a company replies to you privately, people assume that the company is resolving your issue. I have been holding on for 22 minutes now and still waiting for a WhatsApp response since 7:30am.

I have wasted so much time and money following up on what is rightfully mine and have been made to feel like I am asking for a favour. If there is anyone with a direct contact that I can use to sort this out, kindly assist as I have lost all hope now.