No respect for customers

I am totally disappointed with the service and treatment to someone I personally referred to you guys!! She cancelled her contract with her ISP so that she can join Supersonic, only to regret the day she signed up.

Lerato ordered and paid for her router on the 3rd of this month, it is the 25th and nothing has been done regarding her situation. Her nightmare began after she made payment, all was smooth before that. She was advised to cancel her order as there were problems on their end, so that she could place another one. She was not credited for the cancellation and was required to make another payment for her order, which she did not. She has been met with utter disrespect and totally ignored by Supersonic. She was promised a refund and still nothing happened. She got a call from RAM that they have her router and even Juan called to confirm and said he will confirm with RAM.

She took a day off, got her SMS from Ram that they will be delivering today, only to be called by RAM that the order was ordered to be returned to sender. After all the costly inconvenience that they put her through, now another day lost due to incompetence and utter disrespect for a customer. I have no choice but co cancel my subscription with them and vow that I will make sure that no other person that I know experiences such horrific service. I am disgusted to say the least.