MA
Mohammed A
1 reviews | Active since Oct 2013
27 Sept 2021, 13:14
No resolution. Just stopped responding
I have an issue with Supersonic. I placed a review here on September 20, 2021. Someone was responding to me and just stopped. I have messaged a few times and still get no replies from the useless person. Get your act together.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
27 Sept 2021, 13:19Good day Mohammed A
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards
SN
Supersonic 's reply27 Sept 2021, 13:19
Official
Good day Mohammed A
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards
SN
MA
Mohammed A's updateReviewer Update
27 Sept 2021, 13:28FYI, Review below
"Hi
I have used Supersonic for 6 months now and all in all the service was good. I had fairly decent download and upload speeds.
During August though (15 - 27), I had terrible speeds. Speeds as low as 0.2 and 0.3mbps (Screenshots available upon request). I called in a few times and kept getting told that they are resetting my sim card. After a few tries I demanded answers. They did some checking around and told me that a tower in my area was damaged and being repaired. No ETA was available.
After a week of unusably slow internet, I called in again and asked for feedback. None was available. I then asked if I will be compensated for this time as internet was not usable. The consultant informed me that he couldn't do much at that time as he was unsure when the service would return to normal, however, once it did, they would work out a prorata and give me a credit for the following month's bill. My internet speeds returned to normal on the 27 August. I called in the next day and informed the consultant of what had happened and provided them with a reference for the previous call (CAS792320). They put me on hold for a while only to tell me that unfortunately they are unable to credit me for those speeds as this is a wireless service and speeds aren't guaranteed. I am disgusted at that response. I am in the IT field and I understand speeds aren't guaranteed. I understand having a 10mbps line and getting 7 or 8. I don't understand having an LTE line and getting 0.3 and 0.2. I also hate the fact that I was **** to.
Secondly, Supersonic offers a free-to-use router. I asked a consultant why supersonic has a free to use router and not a free router as other ISP have. I was informed that the router is free to use for the first 6 month, thereafter it belongs to the client.
Due to Supersonic's poor customer service, I have decided to cancel Supersonic LTE and move to another ISP on Fibre. After cancelling, I was emailed and informed that they will be collecting the router at a fee of R250 which I am liable for.
I am appalled with your service.
First poor speeds and no compensation.
Secondly I was **** to about the router.
Thirdly I now apparently owe supersonic R250 when they owe me approximately R386.70 and a router.
Please sort this out."
"Hi
I have used Supersonic for 6 months now and all in all the service was good. I had fairly decent download and upload speeds.
During August though (15 - 27), I had terrible speeds. Speeds as low as 0.2 and 0.3mbps (Screenshots available upon request). I called in a few times and kept getting told that they are resetting my sim card. After a few tries I demanded answers. They did some checking around and told me that a tower in my area was damaged and being repaired. No ETA was available.
After a week of unusably slow internet, I called in again and asked for feedback. None was available. I then asked if I will be compensated for this time as internet was not usable. The consultant informed me that he couldn't do much at that time as he was unsure when the service would return to normal, however, once it did, they would work out a prorata and give me a credit for the following month's bill. My internet speeds returned to normal on the 27 August. I called in the next day and informed the consultant of what had happened and provided them with a reference for the previous call (CAS792320). They put me on hold for a while only to tell me that unfortunately they are unable to credit me for those speeds as this is a wireless service and speeds aren't guaranteed. I am disgusted at that response. I am in the IT field and I understand speeds aren't guaranteed. I understand having a 10mbps line and getting 7 or 8. I don't understand having an LTE line and getting 0.3 and 0.2. I also hate the fact that I was **** to.
Secondly, Supersonic offers a free-to-use router. I asked a consultant why supersonic has a free to use router and not a free router as other ISP have. I was informed that the router is free to use for the first 6 month, thereafter it belongs to the client.
Due to Supersonic's poor customer service, I have decided to cancel Supersonic LTE and move to another ISP on Fibre. After cancelling, I was emailed and informed that they will be collecting the router at a fee of R250 which I am liable for.
I am appalled with your service.
First poor speeds and no compensation.
Secondly I was **** to about the router.
Thirdly I now apparently owe supersonic R250 when they owe me approximately R386.70 and a router.
Please sort this out."
MA
Mohammed A's update27 Sept 2021, 13:28
Reviewer Update
FYI, Review below
"Hi
I have used Supersonic for 6 months now and all in all the service was good. I had fairly decent download and upload speeds.
During August though (15 - 27), I had terrible speeds. Speeds as low as 0.2 and 0.3mbps (Screenshots available upon request). I called in a few times and kept getting told that they are resetting my sim card. After a few tries I demanded answers. They did some checking around and told me that a tower in my area was damaged and being repaired. No ETA was available.
After a week of unusably slow internet, I called in again and asked for feedback. None was available. I then asked if I will be compensated for this time as internet was not usable. The consultant informed me that he couldn't do much at that time as he was unsure when the service would return to normal, however, once it did, they would work out a prorata and give me a credit for the following month's bill. My internet speeds returned to normal on the 27 August. I called in the next day and informed the consultant of what had happened and provided them with a reference for the previous call (CAS792320). They put me on hold for a while only to tell me that unfortunately they are unable to credit me for those speeds as this is a wireless service and speeds aren't guaranteed. I am disgusted at that response. I am in the IT field and I understand speeds aren't guaranteed. I understand having a 10mbps line and getting 7 or 8. I don't understand having an LTE line and getting 0.3 and 0.2. I also hate the fact that I was **** to.
Secondly, Supersonic offers a free-to-use router. I asked a consultant why supersonic has a free to use router and not a free router as other ISP have. I was informed that the router is free to use for the first 6 month, thereafter it belongs to the client.
Due to Supersonic's poor customer service, I have decided to cancel Supersonic LTE and move to another ISP on Fibre. After cancelling, I was emailed and informed that they will be collecting the router at a fee of R250 which I am liable for.
I am appalled with your service.
First poor speeds and no compensation.
Secondly I was **** to about the router.
Thirdly I now apparently owe supersonic R250 when they owe me approximately R386.70 and a router.
Please sort this out."
"Hi
I have used Supersonic for 6 months now and all in all the service was good. I had fairly decent download and upload speeds.
During August though (15 - 27), I had terrible speeds. Speeds as low as 0.2 and 0.3mbps (Screenshots available upon request). I called in a few times and kept getting told that they are resetting my sim card. After a few tries I demanded answers. They did some checking around and told me that a tower in my area was damaged and being repaired. No ETA was available.
After a week of unusably slow internet, I called in again and asked for feedback. None was available. I then asked if I will be compensated for this time as internet was not usable. The consultant informed me that he couldn't do much at that time as he was unsure when the service would return to normal, however, once it did, they would work out a prorata and give me a credit for the following month's bill. My internet speeds returned to normal on the 27 August. I called in the next day and informed the consultant of what had happened and provided them with a reference for the previous call (CAS792320). They put me on hold for a while only to tell me that unfortunately they are unable to credit me for those speeds as this is a wireless service and speeds aren't guaranteed. I am disgusted at that response. I am in the IT field and I understand speeds aren't guaranteed. I understand having a 10mbps line and getting 7 or 8. I don't understand having an LTE line and getting 0.3 and 0.2. I also hate the fact that I was **** to.
Secondly, Supersonic offers a free-to-use router. I asked a consultant why supersonic has a free to use router and not a free router as other ISP have. I was informed that the router is free to use for the first 6 month, thereafter it belongs to the client.
Due to Supersonic's poor customer service, I have decided to cancel Supersonic LTE and move to another ISP on Fibre. After cancelling, I was emailed and informed that they will be collecting the router at a fee of R250 which I am liable for.
I am appalled with your service.
First poor speeds and no compensation.
Secondly I was **** to about the router.
Thirdly I now apparently owe supersonic R250 when they owe me approximately R386.70 and a router.
Please sort this out."
MA
Mohammed A's updateReviewer Update
27 Sept 2021, 14:14I cancelled after 6 months. This was verified by YOUR agents. Please listen to the call recordings.
Boitumelo
02/09/21 @ 14:45.
Kindly forward the call recording to me as well.
Boitumelo
02/09/21 @ 14:45.
Kindly forward the call recording to me as well.
MA
Mohammed A's update27 Sept 2021, 14:14
Reviewer Update
I cancelled after 6 months. This was verified by YOUR agents. Please listen to the call recordings.
Boitumelo
02/09/21 @ 14:45.
Kindly forward the call recording to me as well.
Boitumelo
02/09/21 @ 14:45.
Kindly forward the call recording to me as well.
MA
Mohammed A's updateReviewer Update
28 Sept 2021, 12:51I have just received an email for a bill of R1000. Why?
MA
Mohammed A's update28 Sept 2021, 12:51
Reviewer Update
I have just received an email for a bill of R1000. Why?