No Refund for Duplicate Payment Since April & Ongoing Billing Issues

I am so frustrated with the service I’ve received from Supersonic.

On 1 April, I made a payment via OZOW, only to realise that my account was already set up for recurring card payments. As a result, I ended up making a duplicate payment (one via OZOW and one via my card on the same day).

I immediately requested a refund for the duplicate payment on 1 April. However, more than a month later, I have still not received my refund.

I contacted Supersonic again yesterday, and instead of resolving the issue, I was simply sent a statement—no refund, no explanation, no accountability.

To make matters worse, another deduction has gone off again on the 1st, which is completely unacceptable.

This is extremely poor service from such a large company. Customers should not have to chase refunds for this long.

I am requesting:

Immediate refund of the duplicate payment made on 1 April Confirmation that my billing is corrected to prevent further duplicate charges A proper explanation for the delay

If this is not resolved urgently, I will escalate the matter further.

Account holder: Lesego Moloko