NC
Nhlamulo C

1 reviews | Active since Sept 2012

11 Jun 2021, 11:14

NO REFUND ALMOST 4 WEEKS LATER

It's been a long and hard week trying to get my refund back (which was requested on the 26th May 2021). I have heard the most ridiculous of stories, from the fact that my refund was released, to the refund case being opened still, to be told asked if I still want the services, to be told their accounts department doesn't have a line and cannot be contacted telephonically, etc. On top of everything their call center seems to always have a high call volume, and the waiting time is no less than 30-40 minutes at a time, if you do get through their agents are clueless or put you on hold indefinitely... With all this, I still don't have my refund, I am annoyed and frustrated with this company, I don't know why they're even still in business because they're useless. I don't have coverage, so I don't know why a refund takes to damn long!!! Do not EVER EVER use Supersonics' services, it's not worth the stress.

0
Replies (2)
Supersonic
Supersonic 's reply11 Jun 2021, 11:25
Official
Good day Roxette, 

Apologies for the inconvenience caused. Kindly note that we have escalated this to our billing team so that we can get this sorted out for you as quickly as possible. 
 
Regards, 

Supersonic team
NC
Nhlamulo C's update11 Jun 2021, 11:53
Reviewer Update
Supersonic 's reply:
07 Jun 2021, 11:35


"Good day Roxette,

Apologies for the inconvenience caused. Kindly note that I have escalated this to our billing team so that we can get this sorted out for you as quickly as possible.

Regards,

Patience"
What a joke, the same washed up response I received 3 days ago!!!