No payment ALLOCATIONS!!!!!

I started with Supersonic in 2019. I pay my account every single month via Eft with my reference number. End of 2019 I was handed over as they said I am in arrears, I forwarded all my proof of payments and they cleared my account. I then moved ahead paid every single month (I cannot skip as I work from home) end 2020 I get called again saying I'm behind and it's been happening every year and I have the same fight every year where my payments are not being allocated by the billing team. This year 3 times I've been told I'm R5000+- in arrears however I've been paying EVERY SINGLE MONTH. I spend so much money calling Supersonic begging them to fix this. They out me on hold for 20 to 30minutes at a time and then today I get a message AGAIN that I'm in arrears and my services will be suspended.

Now I have done my part, pay every single month on time, when they ask for proof of payments I have to search for hours on end and send it, I've sent proof of payments 4 times already and still nothing has been allocated to my account.

I am so angry and so anxious as if they decide to put off my Fibre I loose hours at work and that means Supersonic is now playing with my salary...

I always recommend Supersonic but I am now considering going to a different company as Supersonic is playing with my salary as if I miss hours it's unpaid!!!!