LW
Lucien W
1 reviews | Active since Jun 2015
29 Jul 2020, 12:59
No joy
I have been without internet for 3 days now. I've tried to settle the matter but got no joy from your company. You can't seem to get it right to debit my account. You also don't get back to me timeously with progress updates. At first you were excellent in helping with issues but now that had gone down the drain. Very disappointed Mr Williams
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Supersonic 's replyOfficial
29 Jul 2020, 15:13 Good-day Lucien, I have given you the courtesy of being on my personal whatsapp and have responded daily. Your debit failed. You confirmed I can request it be rerun. I requested the evening and the next day they reran it and again it failed. I then sent all your communication to Vumatel yesterday and they advised to remove all the cards on Payfast and leave the one that you require to be debited. I dont know what more I can do. Regards, Michelle
Supersonic 's reply29 Jul 2020, 15:13
Official
Good-day Lucien, I have given you the courtesy of being on my personal whatsapp and have responded daily. Your debit failed. You confirmed I can request it be rerun. I requested the evening and the next day they reran it and again it failed. I then sent all your communication to Vumatel yesterday and they advised to remove all the cards on Payfast and leave the one that you require to be debited. I dont know what more I can do. Regards, Michelle