No invoices or debt orders for 3 months

Item: Supersonic
Rating: 2
Author: Helena M

It's been 3 months and every month I call in no-one is able to provide me with invoices or tell me why no debt orders have gone off my account. I've put a credit on the account just to be safe but I don't want any issues where 6-12 months down the line I have to pay a huge bill because your system isn't debiting payments or generating invoices. Can someone look into this and fix this issue because I am tired of wasting my airtime on calling your call center... and I do not want to fall into unnecessary debt!!!

Helpful (0)

Replies (2)

Supersonic 's replyOfficial

12 Mar 2021, 09:51

Good day, Helena,

My sincere apology for the delays and inconvenience caused. I will be in contact with the relevant departments to get this resolved.

Kindest Regards
Joshua.

Supersonic 's reply12 Mar 2021, 09:51

Official

Good day, Helena,

My sincere apology for the delays and inconvenience caused. I will be in contact with the relevant departments to get this resolved.

Kindest Regards
Joshua.

Helena M's updateReviewer Update

12 Mar 2021, 10:09

Someone just sent me a statement which is the same thing you guys have been sending me for the past 3 months. I want my invoices, the bills of what I need to pay not a statement reflecting what I have already paid. You are not solving my problem, I opened a case last week and was told I would hear back in 72 hours and still no one has contacted me with an updated on the opened case. I have called your call center 3 times this week and still no update on the case.

I can't even view my invoices online. I need this issue fixed before these outstanding bills pile up!!!

Helena M's update12 Mar 2021, 10:09

Reviewer Update