MS
Melvyn S
1 reviews | Active since Oct 2011
05 Oct 2021, 10:20
No invoices and pointless escalations: S***
I have been struggling to get an invoice from Supersonic for the past two months. I missed my expense claim deadline and now I have to carry the cost. Why is it so difficult to generate an invoice? The call centre staff keeps on escalating the request but it just never gets actioned??? I have paid my account and its my right to get an invoice for my payment!
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
05 Oct 2021, 10:34Good day Melvyn D
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
SN
Supersonic 's reply05 Oct 2021, 10:34
Official
Good day Melvyn D
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
SN
MS
Melvyn S's updateReviewer Update
05 Oct 2021, 10:48Please reach out to a manager in the Billing department to let me know why this is still an issue.
MS
Melvyn S's update05 Oct 2021, 10:48
Reviewer Update
Please reach out to a manager in the Billing department to let me know why this is still an issue.
MS
Melvyn S's updateReviewer Update
05 Oct 2021, 15:37Still no invoice.
MS
Melvyn S's update05 Oct 2021, 15:37
Reviewer Update
Still no invoice.
MS
Melvyn S's updateReviewer Update
06 Oct 2021, 07:13Good day, it’s been 10 days of trying to get an invoice from Supersonic. Please assist as I need to submit an expense claim or I will be out of pocket. Account no S***.1
MS
Melvyn S's update06 Oct 2021, 07:13
Reviewer Update
Good day, it’s been 10 days of trying to get an invoice from Supersonic. Please assist as I need to submit an expense claim or I will be out of pocket. Account no S***.1
MS
Melvyn S's updateReviewer Update
06 Oct 2021, 07:54This can’t be happening! I need to submit my claim to my employer and I need my money.
MS
Melvyn S's update06 Oct 2021, 07:54
Reviewer Update
This can’t be happening! I need to submit my claim to my employer and I need my money.