No internet with Supersonic WiFi

We posted a review regarding the unreliable, slow or non existent internet connection provided since Nepic migrated to Supersonic last year. We explained how there is regularly no internet through the WiFi, and that when there is WiFi it is so slow that the speed test even times out.

A manager phoned us apologizing and explaining that there is nothing they could do. It boiled down to these issues being teething problems through the migration, they didn’t know when the issues would be fixed and there was no way they could reimburse us for the service we had paid for but had not been provided. After the initial complaint the problems seemed to be resolved temporarily.

It is now a few months later and every hour the internet stops working for a period. When it is working it is again slow. Nowhere near the line speed I am paying for. I am unable to attend meetings and to complete my work and am once again losing income due to SuperSonics inability to provide the services they advertise.

Time to switch to a provider who can.