No internet since Saturday morning 7-Nov

I’m sure other people are getting the same runaround with the ISP saying it’s Vumatel and vice versa. Have been without internet since Saturday morning after countless calls and escalations. I am with Supersonic and they couldn’t assist me and logged with Vumatel. I was then contacted by a 3rd party who I now cannot get hold of. It’s almost Monday and with WFH, it’s crucial that we have working fibre. My supersonic case number (CAS-275549-B8V8R6) and your Vuma Ticket number (ISP-238492)