No internet service

I called this morning stating that I do not have an internet connection. they take 25minutes to answer your call. We must waste our airtime for you to respond to us. First I was told that the router is faulty, then I was told that there is an outage with Openserve in the Vorna valley area. I work from home and today I lost out on a day's work because of this Company. I will find another service provide who can assist me. I am pay R729 per month because I need a faster internet service, I can find a cheaper and more efficient provider. People must stay away from this Company.