No Internet for the last 7 days & I'm fed up

Once again I find myself leaving a 1star review regarding my personal experience with supersonic. After 7 days without internet access they managed to get it up and running again but to no avail it worked for only 24 hours and then went offline again. Constantly I have to call in and wait 1 or more hours to speak to a human being only for them to transfer me through to 10 different departments and even then no result. I leave two or more tickets via their online website but they are so behind with their issues that it take more than 4 days for a simple acknowledgement. I leave multiple posts on social media however their team responds with basic replies such as "kindly DM us your details" meanwhile I provided them with all the details via DM ages ago. I noticed via the social media platform that I wasn't the only person with this problem and if this company continues to treat their customerbase like this they won't last long. Will be looking at other providers within the next 24hours