No Internet for over a month

It's been well over a month, since I placed my order and recieved my Wifi router and yet still no internet connection.

I have been struggling without the internet for the whole of last month waiting for them to connect.

This is utterly ridiculous as I don't understand why it's taking so long. The least you could have done is sorted me out with a while you wait router as you had done for customers in December. I have been calling almost everyday for the past week let alone the numerous times within the month(check the call records) and I have gotten nowhere.

I am getting very frustrated that I can't use the internet for over a month now I have spent close to 300min if not more speaking to you guys over the phone hearing different stories as to why it's not working and not getting anywhere. Check your call logs, I'm not even exaggerating. I might even be understating it. Therese are the list of issues I've been dealing with > Line will be active in 24 to 48 hours - no response >The previous provider has still not released my line even though I had terminated my contract and sent them proof of termination. This was not my responsibility to check if my line was released but after being pushed around for so long I called my previous provider(Cell C) and got it terminated. >They got my wrong address on the system >Vumatel needs to connect me > I call Vumatel and they say they connected me and it's supersonic to connect > My line is connected according to the system, will follow up with the project manager and get back to you. No response after >I have received 2 call agents line managers emails and both of them didn't even bother to respond. > Logged a ticket for a project manager to call. receive a call after a week or 2 to say he will resolve it. >Supersonic line lease with Vumatel is expired Supersonic needs to renew >Supersonic says line lease is renewed and after many many calls there after still no internet connection

I was told that my WIFI connection would be sorted out today(15/02/2021) and yet when I called the only thing the call agent could tell me was she's once again escalating the issue. Will the escalations ever be resolved or is should I be enquiring on a way to return your router without being charged for it or the installation(of which you can't charge for a service I never received even if your systems say I am connected) and for me to go to a different service provider?