NO INTERNET FOR A MONTH STILL THEY WANT TO CHARGE FOR SERVICE NOT PROVIDED

I signed up for fiber on 26th Feb, had it installed on the 17th of March and as of today, 25th of April, I still have no connection but I HAVE BEEN BILLED FOR A MONTH OF NO SERVICE PROVIDED. I have tried and be patient, reached out for a solution many times, but nobody seems to care. NOBODY. Today I was completely ignored on WhatsApp, which is useless btw, not sure why they have it available if it never helps, it taked forever to get a response from anyone who isn't a bot. Costumer service is the worst I've ever experienced in my life, very good to sell but offers a ****py after sales. It became so frustrating, I can't wait anymore, as i know i will never be assisted and will be billed every month like I'm some idiot who will pay for a service they not getting. Monday I'm calling for a cancellation and I won't be paying a cent for something I didn't use. And I don't want to hear about cancellation this or that. I'm so done I don't care if they blacklist me, I rather go and get service with a decent IP than sit here stuck with a ridiculous contract that isn't even activated.