No internet for 7 days

Good day , i am a very unhappy customer. I have signed up with Supersonic in September and before the application coud have been completed they required a full months payment for October. I immediately did the payment as i was on the phone with the consultant. It is 7 days later and we still cant use the wifi and we have spoken to many of there consultants, and every one of them keep on promising that the problem will be sorted the same day. I will not pay them for the time frame that the problems still accurts. Why do the offer a service to the public taking there money but cant provide. I will not except this and i will not pay for the days without a service , we need to buy our own additional data that is costing a fortune, and i have paid supersonic specially because i need the wifi. They providing very bad service. They shoud cose there company doors . Best Regards Jacqueline Atterbury