No internet for 3days and counting !!!!!!

No internet from wed 10/7 it is fri 12/7 at 16:52. You cannot get a hold of the support on the phone or on whatapp channel. Zero communication is to clients who have been down they say its vumatel changing lines. Vumatel don't answer. The agent said they ill log a ticket with vumatel the ticket she logged was never correct. Vumatrl don't know. Today I tried to call I was on hold for 25mins no answer I hung up. I have officially canceled my line with them. Supersonic will see what happen to Dstv this will happen to them.