No internet connection/red light on the router

I called this morning stating that there is a red light on the router. I work from home, and I am losing productivity as I cannot do my job. The said that there is a fault on the fiber line. I got another call, and they said the problem is the router, a technician will call me in 2 to 72hours. I am going to cancel this service I will get another provider. Please people in future read comments on hello peter before you join super sonic. They take so long to answer the phone and they say we must call back if the call disconnects, they cannot call you back.