No internet connection

I have made numerous calls with no luck. They keep debiting my account when I have no services for almost 2 months now. I have moved houses, within the same complex yet every time I get to speak to an agent they keep telling me someone from another department will call me back. They are investigating. What are they investigating??? They do not stop taking payment! But they give me no service!!! This is now gone too far and the only way is to get their attention here!!!!!