mK
monique K
1 reviews | Active since Jul 2021
28 Feb 2023, 13:08
No internet! And bad service
We have had no internet all day! And have been trying to contact them no body picks up the phone and the watsapp line does not get answered! I even tried twitter and no response. I am so done with the company. This is a weekly problem. I have canceled and will find another service provider.
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
28 Feb 2023, 13:31Good day, thank you for contacting supersonic fibre. We would like to apologize for the inconvenience and frustration caused. Kindly note that we will look into this and provide you with feedback. Regards Supersonic Team
Supersonic 's reply28 Feb 2023, 13:31
Official
Good day, thank you for contacting supersonic fibre. We would like to apologize for the inconvenience and frustration caused. Kindly note that we will look into this and provide you with feedback. Regards Supersonic Team
mK
monique K's updateReviewer Update
28 Feb 2023, 13:37This company is ****.why can't you answer the phone or watsapp and on twitter? Where have you been all day? Are you planning on paying me back the money I lost today?
mK
monique K's update28 Feb 2023, 13:37
Reviewer Update
This company is ****.why can't you answer the phone or watsapp and on twitter? Where have you been all day? Are you planning on paying me back the money I lost today?
Supersonic 's replyOfficial
28 Feb 2023, 14:39Good afternoon, Monique,
Vumatel is currently experiencing a network outage on their GPON network in Gauteng; nevertheless, their engineers are working on resolving the issue as a matter of priority.
Once again, we sincerely apologise for any inconvenience caused.
Kind regards,
AM
Vumatel is currently experiencing a network outage on their GPON network in Gauteng; nevertheless, their engineers are working on resolving the issue as a matter of priority.
Once again, we sincerely apologise for any inconvenience caused.
Kind regards,
AM
Supersonic 's reply28 Feb 2023, 14:39
Official
Good afternoon, Monique,
Vumatel is currently experiencing a network outage on their GPON network in Gauteng; nevertheless, their engineers are working on resolving the issue as a matter of priority.
Once again, we sincerely apologise for any inconvenience caused.
Kind regards,
AM
Vumatel is currently experiencing a network outage on their GPON network in Gauteng; nevertheless, their engineers are working on resolving the issue as a matter of priority.
Once again, we sincerely apologise for any inconvenience caused.
Kind regards,
AM