KR
Kurt R
1 reviews | Active since Jul 2020
30 Jul 2020, 08:39
no internet
I signed up for fibre on the 6th June 2020. Till today have no internet since the zyxel router (supersonic) and ONT (METROFIBRE) has been dumbed at my house. Numerous calls, costing me a small fortune on airtime to follow up on status. Everytime it is been escalated and no one calls me back. Tge project coordinator is apparently handling my case, with no feedback on when the ONT will be replaced
Helpful (0)
Replies (6)0
Replies (6)
Supersonic 's replyOfficial
30 Jul 2020, 16:48Hello Kurt, Kindly send me a private message with your contact details so that i can assist.
Thank you in advance.
Regards,
Sandra
Thank you in advance.
Regards,
Sandra
Supersonic 's reply30 Jul 2020, 16:48
Official
Hello Kurt, Kindly send me a private message with your contact details so that i can assist.
Thank you in advance.
Regards,
Sandra
Thank you in advance.
Regards,
Sandra
KR
Kurt R's updateReviewer Update
31 Jul 2020, 08:44Good day
this is my case number cas-121316-p7c3p3. Every single call and if they reply on the whatsapp is that the Project Coordinator is working on it ( a month now)
this is my case number cas-121316-p7c3p3. Every single call and if they reply on the whatsapp is that the Project Coordinator is working on it ( a month now)
KR
Kurt R's update31 Jul 2020, 08:44
Reviewer Update
Good day
this is my case number cas-121316-p7c3p3. Every single call and if they reply on the whatsapp is that the Project Coordinator is working on it ( a month now)
this is my case number cas-121316-p7c3p3. Every single call and if they reply on the whatsapp is that the Project Coordinator is working on it ( a month now)
Supersonic 's replyOfficial
31 Jul 2020, 13:28Hello Kurt,
I am looking into this for you now - apologies for the delay and the inconvenience caused.
Regards,
Sandra
I am looking into this for you now - apologies for the delay and the inconvenience caused.
Regards,
Sandra
Supersonic 's reply31 Jul 2020, 13:28
Official
Hello Kurt,
I am looking into this for you now - apologies for the delay and the inconvenience caused.
Regards,
Sandra
I am looking into this for you now - apologies for the delay and the inconvenience caused.
Regards,
Sandra
KR
Kurt R's updateReviewer Update
04 Aug 2020, 09:21Good day. Thank you for responding to my case. I finally have internet
KR
Kurt R's update04 Aug 2020, 09:21
Reviewer Update
Good day. Thank you for responding to my case. I finally have internet
Supersonic 's replyOfficial
04 Aug 2020, 13:49Hello Kurt, glad that you are connected, so sorry again for the delay.
Regards,
Sandra
Regards,
Sandra
Supersonic 's reply04 Aug 2020, 13:49
Official
Hello Kurt, glad that you are connected, so sorry again for the delay.
Regards,
Sandra
Regards,
Sandra
KR
Kurt R's updateReviewer Update
04 Aug 2020, 14:29Is there a way of getting my router portal username and password reset. As i have called the support number and all they are changing is my WiFi name and password on the Zyxel router for the 2.4G and 5G Wifi?
KR
Kurt R's update04 Aug 2020, 14:29
Reviewer Update
Is there a way of getting my router portal username and password reset. As i have called the support number and all they are changing is my WiFi name and password on the Zyxel router for the 2.4G and 5G Wifi?