1 reviews | Active since Jul 2012
No internet!
It all started with me having to cancel my contract simply because I am moving house. So you have to cancel your contract with 30 days notice so you can get the use of their services at the new house Ridiculous. So anyway I cancelled on the 24th June and made the date for the end of July. Justvover 30 days notice.What do they do? They suspend my services on the 29th June. Seriously!!! So much for the 30 day notice period. I have spent over 3 hours in the last 2 days trying to get my internet reconnected with no luck. Pushed from pillar to post and from agent to agent. Now my calls just get cut off. They also did not take my debit order off so I made an EFT payment with the hope this would resolve any obstacles. 20.15 in the evening and still no internet. My children do home schooling and cannot do their work because we have no internet. I doubt that I will even get a response to this message. I have sent messages to Supersonic and to the CEO - Calvin Collett- on Instagram, Facebook and received no response. Supersonic must merely refund me the payment I made and we call it a day.
I do apologise for the inconvenience caused. We have been in contact and have confirmed that your line is back up.
Regards
Sandra
I do apologise for the inconvenience caused. We have been in contact and have confirmed that your line is back up.
Regards
Sandra
