nvdS
nico van der Schyf
1 reviews | Active since Dec 2019
12 Jul 2021, 16:57
No instalation after 14 days supposedly turn around time.
Its been more than the promised 14 day turn around time from supersonic. On day 14 they Finaly responed after numerous attempts to try and get hold of them. Then only they informed us about the current issues and what is causing the delay. My issue is that I need to follow up with them daily, they only respond after you either you send them a mail or call them and these issues or factors could have been dealt with way prior if they just kept us informed. Even today we sitting without a line and it seems that they have no urgeny from their side to assist in making this happen. Be prepared for alot of back and forth calling and being transfered from pillar ro post. Will update on this post if and when they sort this out.
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
12 Jul 2021, 18:32Good day Nico. I apologise for the frustration caused. Kindly be advised that I will be looking into your issue and I will assist.
Kind regards,
Nonhlanhla
Kind regards,
Nonhlanhla
Supersonic 's reply12 Jul 2021, 18:32
Official
Good day Nico. I apologise for the frustration caused. Kindly be advised that I will be looking into your issue and I will assist.
Kind regards,
Nonhlanhla
Kind regards,
Nonhlanhla
nvdS
nico van der Schyf's updateReviewer Update
12 Jul 2021, 18:38Thank you for the response,my main issue here is the lack of being kept informed. Honestly if you you do not call or email you guys you dont get back to a person. I understand the mix up that happened but yet a lack of keeping people up to date and no seeming urgency to get the matterr resolved is my big complaint...
Kind regards
Kind regards
nvdS
nico van der Schyf's update12 Jul 2021, 18:38
Reviewer Update
Thank you for the response,my main issue here is the lack of being kept informed. Honestly if you you do not call or email you guys you dont get back to a person. I understand the mix up that happened but yet a lack of keeping people up to date and no seeming urgency to get the matterr resolved is my big complaint...
Kind regards
Kind regards
nvdS
nico van der Schyf's updateReviewer Update
12 Jul 2021, 21:29Thank you but its been with project management since last week Thursday. Thata when I started recieving feedback thats why I say this could have been resolved much sooner.
I need instalation to happen and recieve proper updates. I need this done asap please.
Please see that the matter is resolved urgently and if possible by tom COB.
Kind regards
I need instalation to happen and recieve proper updates. I need this done asap please.
Please see that the matter is resolved urgently and if possible by tom COB.
Kind regards
nvdS
nico van der Schyf's update12 Jul 2021, 21:29
Reviewer Update
Thank you but its been with project management since last week Thursday. Thata when I started recieving feedback thats why I say this could have been resolved much sooner.
I need instalation to happen and recieve proper updates. I need this done asap please.
Please see that the matter is resolved urgently and if possible by tom COB.
Kind regards
I need instalation to happen and recieve proper updates. I need this done asap please.
Please see that the matter is resolved urgently and if possible by tom COB.
Kind regards
nvdS
nico van der Schyf's updateReviewer Update
15 Jul 2021, 10:24Good day...
Up and till now no feedback. I keep calling you guys sending emails and messages but know one seems to care. Why do I need to call yoy as a customer?
Up and till now no feedback. I keep calling you guys sending emails and messages but know one seems to care. Why do I need to call yoy as a customer?
nvdS
nico van der Schyf's update15 Jul 2021, 10:24
Reviewer Update
Good day...
Up and till now no feedback. I keep calling you guys sending emails and messages but know one seems to care. Why do I need to call yoy as a customer?
Up and till now no feedback. I keep calling you guys sending emails and messages but know one seems to care. Why do I need to call yoy as a customer?
nvdS
nico van der Schyf's updateReviewer Update
15 Jul 2021, 10:33I need this sorted please, all of this coulb have been avoided if you guys actually kept us informed. We require a resolution by COB.
nvdS
nico van der Schyf's update15 Jul 2021, 10:33
Reviewer Update
I need this sorted please, all of this coulb have been avoided if you guys actually kept us informed. We require a resolution by COB.
nvdS
nico van der Schyf's updateReviewer Update
15 Jul 2021, 13:42Hi
Still after my post this morning even on this Platform you guys failed to give me a call today. Im shocked with this kind of service
Still after my post this morning even on this Platform you guys failed to give me a call today. Im shocked with this kind of service
nvdS
nico van der Schyf's update15 Jul 2021, 13:42
Reviewer Update
Hi
Still after my post this morning even on this Platform you guys failed to give me a call today. Im shocked with this kind of service
Still after my post this morning even on this Platform you guys failed to give me a call today. Im shocked with this kind of service
nvdS
nico van der Schyf's updateReviewer Update
15 Jul 2021, 15:21Again im on a call with Supersonic being transfered from Pillar to post being put on hold... Guess this is what super means had it wrong my whole entire life.
Can someone in this company please step up and actually get back to me.
Poor service!!!!!
Can someone in this company please step up and actually get back to me.
Poor service!!!!!
nvdS
nico van der Schyf's update15 Jul 2021, 15:21
Reviewer Update
Again im on a call with Supersonic being transfered from Pillar to post being put on hold... Guess this is what super means had it wrong my whole entire life.
Can someone in this company please step up and actually get back to me.
Poor service!!!!!
Can someone in this company please step up and actually get back to me.
Poor service!!!!!