SP
Shirinkhan P
1 reviews | Active since Dec 2017
10 Oct 2020, 10:12
No fix to the problem
I have no internet since 7th October, I complain on same day. They gave me reference number CAS-221997G3Z7BA. Since then I am calling them every day using my airtime and nothing has been done by them to fix the problem. Children are schooling online and loosing all their school work. Every time I call them they saying that issue has been escalated to technician and I will be contacted shortly. But no one has contacted me or fix my internet connection. Is this kind of service you receive after paying so much of money?
Helpful (0)
Replies (6)0
Replies (6)
Supersonic 's replyOfficial
10 Oct 2020, 10:35Good day Shirinkhan P,
My sincere apology for the inconvenience. Kindly note I will be investigating further with the correct departments and one of our agents will be in contact with you.
Regards,
Sandra
My sincere apology for the inconvenience. Kindly note I will be investigating further with the correct departments and one of our agents will be in contact with you.
Regards,
Sandra
Best regards,
Supersonic 's reply10 Oct 2020, 10:35
Official
Good day Shirinkhan P,
My sincere apology for the inconvenience. Kindly note I will be investigating further with the correct departments and one of our agents will be in contact with you.
Regards,
Sandra
My sincere apology for the inconvenience. Kindly note I will be investigating further with the correct departments and one of our agents will be in contact with you.
Regards,
Sandra
Best regards,
Supersonic 's replyOfficial
10 Oct 2020, 10:45Hi Shirinkhan P,
Thank you for taking my call earlier, I do apologize for any inconvenience caused, I have escalated the matter to our projects management office to get this resolved.
Regards,
Joshua
Thank you for taking my call earlier, I do apologize for any inconvenience caused, I have escalated the matter to our projects management office to get this resolved.
Regards,
Joshua
Best regards,
Supersonic 's reply10 Oct 2020, 10:45
Official
Hi Shirinkhan P,
Thank you for taking my call earlier, I do apologize for any inconvenience caused, I have escalated the matter to our projects management office to get this resolved.
Regards,
Joshua
Thank you for taking my call earlier, I do apologize for any inconvenience caused, I have escalated the matter to our projects management office to get this resolved.
Regards,
Joshua
Best regards,
SP
Shirinkhan P's updateReviewer Update
12 Oct 2020, 08:27Hi Joshua,
Thanks for the call, but for your information, nothing has been done yet to resolve the issue.
Thanks
Thanks for the call, but for your information, nothing has been done yet to resolve the issue.
Thanks
SP
Shirinkhan P's update12 Oct 2020, 08:27
Reviewer Update
Hi Joshua,
Thanks for the call, but for your information, nothing has been done yet to resolve the issue.
Thanks
Thanks for the call, but for your information, nothing has been done yet to resolve the issue.
Thanks
SP
Shirinkhan P's updateReviewer Update
12 Oct 2020, 12:26Joshua contacted me and according to him, he escalated the issue to project management office, but till now nothing has been done to fix my internet. How long should we wait?
SP
Shirinkhan P's update12 Oct 2020, 12:26
Reviewer Update
Joshua contacted me and according to him, he escalated the issue to project management office, but till now nothing has been done to fix my internet. How long should we wait?
SP
Shirinkhan P's updateReviewer Update
12 Oct 2020, 14:18Pathan Sherinkhan the following is the latest update on CAS-221997-G3Z7B8:
Openserve was called and the line was suspended on their side, so a new order has been placed with Openserve.
ATM
Above is the reply I received from Supersonic on FB messenger. But they don't know the reason why it was suspended nor they have any ETA for the problem to be resolved.
Openserve was called and the line was suspended on their side, so a new order has been placed with Openserve.
ATM
Above is the reply I received from Supersonic on FB messenger. But they don't know the reason why it was suspended nor they have any ETA for the problem to be resolved.
SP
Shirinkhan P's update12 Oct 2020, 14:18
Reviewer Update
Pathan Sherinkhan the following is the latest update on CAS-221997-G3Z7B8:
Openserve was called and the line was suspended on their side, so a new order has been placed with Openserve.
ATM
Above is the reply I received from Supersonic on FB messenger. But they don't know the reason why it was suspended nor they have any ETA for the problem to be resolved.
Openserve was called and the line was suspended on their side, so a new order has been placed with Openserve.
ATM
Above is the reply I received from Supersonic on FB messenger. But they don't know the reason why it was suspended nor they have any ETA for the problem to be resolved.
SP
Shirinkhan P's updateReviewer Update
13 Oct 2020, 12:28Hi
Can you kindly advise what is happening with regards to the fault, are they going to resolve or not? Or provide me with the contact, who can assist me?
Can you kindly advise what is happening with regards to the fault, are they going to resolve or not? Or provide me with the contact, who can assist me?
SP
Shirinkhan P's update13 Oct 2020, 12:28
Reviewer Update
Hi
Can you kindly advise what is happening with regards to the fault, are they going to resolve or not? Or provide me with the contact, who can assist me?
Can you kindly advise what is happening with regards to the fault, are they going to resolve or not? Or provide me with the contact, who can assist me?