NO FIBRE INSTALLATION & YET I AM STILL BILLED FOR INTERNET

I trust you’re well. As per our conversation yesterday, please can you confirm that my subscription of 20mb/2mbp has been canceled, please?

The account number is S***

Supersonic has been amazing for one month[Sept] when we were initially connected. As life would have it, we moved to a new complex and informed you of our move, and we would love to continue the service and if services could be moved to our new place of residence, meaning installation of fiber and other subsidiary installations to continue our subscription with Supersonic. However, the migration process as we moved from one complex to a new one was a headache.

There was very little communication from Supersonic. I had to initiate and find out how the process is going. The eta for completion of installation and when can we be connected. Instead it’s been more of a tennis match. Rafael Nadal VS Roger Federer and unfortunately, I’m the one who came up short, despite making numerous contact over the past 3 months.

To add insult to injury is being billed for services I had no access to as the router I picked up from Supersonic is all but collecting dust. How can I didn’t use it in any form or way?

Despite my case being escalated to said managers, there was still no response. I’ve afforded you more than enough time to sort this out and I’ve been more than understand given the length of time.

It’s December. Businesses are breaking up for the festive and hoping and waiting for this to be resolved before 2020 is but a pipe dream and Eldorado. Thank you for everything.