No feedback - no service

Goodday

I would like to bring the next experience I had with Supersonic to your attention.

1. On the 5th December 2020 - I canceled my LTE router with immediate effect due to the fact that I went on the fibre package. I was then emailed that someone will be sent to collect the router.

2. 22 March 2021 - I started experiencing problems with my router that said "connected, can't connect to the internet." I was on phone for long period of time and started to email. An email was send regarding this matter the same day

3. 23 March 2021 - I wanted to know if I have a month to month contract or how it works - no feedback 4. 23 March 2021 - I emailed and asked that a technician must be send out

5. 24 March 2021- A technician from Frogfoot was here and he said that the problem is not on their side

6. 31 March 2021- An email was send again that said I can not use my internet again

7. 13 April 2021- I gave notice for the end of April due to the fact that I again can not use my internet. I was informed there will be financial implications. I am still waiting for answer to know what my financial implications will be

8. 10 May 2021 - I again send an email to ask what my financial implications will be without any feedback

9. 24 May 2021 - I once again send an email asking what the financial implications will be and if I can go back to LTE - no feedback

10. 2 June 2021 - My debit order was deducted wrongfully with a LTE account as well, without my knowledge. I lodged a complaint 11 8 June 2021 - I emailed and was still waiting for an answer

12. 14 June 2021- The LTE router is still on my account

I struggled almost every week with the internet that was off for 3-5 days. This is only the emails I've sent without all the telephone calls to Supersonic. A technician of Supersonic was here on 19th April 2021 then I sent my old LTE router back because no-one came to collect it, the technician was here on a earlier stage but I wasn't informed of his arrival and I was in Mbombela for family reasons. In my emails I said clearly that I am only available by email. This afternoon, out of a sudden, I receive sms's that inform me that I am now an a LTE package - without my knowledge

I AM STILL WAITING FOR FEEDBACK REGARDING MY QUESTIONS AND THEN I AM PUT ON A PACKAGE??????

I am so disappointed and frustrated, I used Supersonic for ISP on fibre because I really never had any problems before but now this is going way too far.