RS
Rina S
1 reviews | Active since Mar 2021
04 Mar 2021, 16:13
No feedback
We have a corporate account with Supersonic. The invoices we pay is the invoices that has been created correctly. The invoices that will not be paid by corporate is invoices with incorrect details. We have been disconnected for nearly 3 weeks now and I have mentioned it to the accounts manager many times. She even verbally admitted that she does not know how to solve the problem. It's not rocket science guys. We don't get any feedback back on this. Is anyone else receiving the same bad service.
No feedback = Poor Service delivery
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Replies (4)
Supersonic 's replyOfficial
06 Mar 2021, 10:15Good day Rina S.
My sincere apology for the inconvenience caused. May you kindly send me the account holder's ID number or the account number in a private message so I can assist further.
Kindest regards,
Joshua
My sincere apology for the inconvenience caused. May you kindly send me the account holder's ID number or the account number in a private message so I can assist further.
Kindest regards,
Joshua
Supersonic 's reply06 Mar 2021, 10:15
Official
Good day Rina S.
My sincere apology for the inconvenience caused. May you kindly send me the account holder's ID number or the account number in a private message so I can assist further.
Kindest regards,
Joshua
My sincere apology for the inconvenience caused. May you kindly send me the account holder's ID number or the account number in a private message so I can assist further.
Kindest regards,
Joshua
RS
Rina S's updateReviewer Update
06 Mar 2021, 10:32S5033
RS
Rina S's update06 Mar 2021, 10:32
Reviewer Update
S5033
RS
Rina S's updateReviewer Update
16 Mar 2021, 15:52How is it two weeks later and your *********** staff CAN NOT send correct invoices. They keep sending the same INCORRECT invoices over and over.
Every email I reply too comes back with an apology for the inconvenience and it will be escalated.
Really pathetic.
Oh and best of all.... NO DIRECT CONTACT DETAILS!!!!!!!!
I understand that businesses want to go digital but get your systems running correctly before you do.
Every email I reply too comes back with an apology for the inconvenience and it will be escalated.
Really pathetic.
Oh and best of all.... NO DIRECT CONTACT DETAILS!!!!!!!!
I understand that businesses want to go digital but get your systems running correctly before you do.
RS
Rina S's update16 Mar 2021, 15:52
Reviewer Update
How is it two weeks later and your *********** staff CAN NOT send correct invoices. They keep sending the same INCORRECT invoices over and over.
Every email I reply too comes back with an apology for the inconvenience and it will be escalated.
Really pathetic.
Oh and best of all.... NO DIRECT CONTACT DETAILS!!!!!!!!
I understand that businesses want to go digital but get your systems running correctly before you do.
Every email I reply too comes back with an apology for the inconvenience and it will be escalated.
Really pathetic.
Oh and best of all.... NO DIRECT CONTACT DETAILS!!!!!!!!
I understand that businesses want to go digital but get your systems running correctly before you do.
RS
Rina S's updateReviewer Update
19 Mar 2021, 11:073rd day after this comment and still NO PROGRESS. Hiw is this acceptable to your Mr. Calvin Collet. Every single day I'm without WiFi I have to pay out of my pocket for data.
How can your accounts department be so incompotant.
This is a discrace.
Can someone higher than your customer experience agents call me
How can your accounts department be so incompotant.
This is a discrace.
Can someone higher than your customer experience agents call me
RS
Rina S's update19 Mar 2021, 11:07
Reviewer Update
3rd day after this comment and still NO PROGRESS. Hiw is this acceptable to your Mr. Calvin Collet. Every single day I'm without WiFi I have to pay out of my pocket for data.
How can your accounts department be so incompotant.
This is a discrace.
Can someone higher than your customer experience agents call me
How can your accounts department be so incompotant.
This is a discrace.
Can someone higher than your customer experience agents call me