NO DELIVERY. NO SERVICE. DISAPPOINTMENT.

In times like these, you definitely don't want to have to write these reviews but something has to be done. A week before lockdown, I ordered an LTE package to be delivered to my elderly parent who lives in another city and had recently moved. I was notified that it would take 7 - 14 days to process my order. Naturally, I would have been there to sign for the package and then the lockdown happened. RAM couriers then notify me that they cannot deliver the parcel without me being there, so I phone Supersonic, explain the situation and they assure me that they will arrange for a 3rd party delivery to be made. The next day RAM sends another SMS to deliver, now the address that the Supersonic consultant takes is wrong, and when I phone RAM they tell me that they cannot deliver because now I am not there and the third party delivery is still not confirmed. I have logged this complaint every day for over 7 days. Every time they tell me it's sorted, every time RAM sends the same SMS and says it's not. When calling the call centres RAM's consultant was so rude that I was yelled at more than once (bear in mind that customers don't know your personal company policies and that shouting at them is not okay) and ignored on the chat platforms.

The service has been shocking, the delivery still cannot be made and every time I log a call I am ping-ponged between two companies who clearly have NO COMPASSION or CONSIDERATION for their customers in a difficult time.

If they were not the only option for internet in my parents complex I would have already cancelled!