NO CUSTOMER SERVICE, USELESS SERVICE DESK

NO CUSTOMER SERVICE, USELESS SERVICE DESK they can just as well not have any support agents calling number *** and ***is a waste of time you get placed in a queue, where wait for 30 min + , eventually when you get first , a useless agent will answer, will ask for your account and id number , then transfer you to an "technical agent". they only transfer you back to the same queue and you start on number 99 again. This is the second time my fiber went down in a month since joining the service.