NO CUSTOMER SERVICE. No Internet connection for 6 months, but debiting for the package since April 2023

No customer service. No Internet connection for 6 months, but debiting for the package since April. SuperSonic answered my first HalloPeter review, but never proceeded further than sending my elderly mother a WhatsApp enquiry. Even though they've established that I have NO INTERNET CONNECTION AT ALL. AS CONFIRMED BY THEIR OWN TECHNICIAN TO MY BROTHER IN THE SELFSAME WHATSAPP HELPLINE, AND TELEPHONICALLY IN JULY 2023. That is 3 months ago. My account has been debited since April 2023 for the R599.00 AirFibre package, and yet I have NEVER had WiFi of any kind. The router is working perfectly, but it was established by the SUPERSONIC TECHNICIAN that there is an error with the connection problem with the dish/satellite, which is a hardware issue/software connection issue. I was promised a technician would be sent out within a week. NO ONE HAS APPEARED. IN THREE MONTHS. This company is all apology and beautiful promises, but no action. ALSO, SuperSonic is COMPLETELY MUTE about the R599.00 x 6 months = R2995.00 they have debited from my cheque account since APRIL 2023, WITHOUT PROVIDING A SINGLE SECOND OF AIRFIBRE SERVICE. I INSIST ON EVERY CENT BACK, and I have subsequently blocked their debits from my account. Unfortunately, after giving the company SIX MONTHS to reimburse me, pull their socks up and fix my mysterious WiFi issue, NO ACTION HAS BEEN TAKEN AND NO REIMBUR*****T MADE. I just cancelled the service. Think TWICE before picking this company as your Internet Service Provider! My brother and I were VERY HAPPY WITH THEM UNTIL APRIL 2022, but something went drastically wrong with their customer service since them. Truly, truly disappointed, and extremely angry! Kind Regards

Louis Grobbelaar