PJ
Patrick J
1 reviews | Active since Jan 2020
27 Mar 2023, 18:08
No customer service @ supersonic
No customer service Supersonic air fiber of line sins last week Wednesday 22 no help from supersonic teem
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
27 Mar 2023, 18:24Good day.
Thank you for contacting Supersonic Fibre.
Kindly be advised that your internet Tower has been assigned to technical team to assist with restoring the connection. We sincelery apologize for the inconvenience caused as your connection is not yet been resolved.
Case no: CAS-***-X1Q7V0 is still open and Follow up has been made by our second line support team.
Regards,
Supersonic Fibre.
Supersonic 's reply27 Mar 2023, 18:24
Official
Good day.
Thank you for contacting Supersonic Fibre.
Kindly be advised that your internet Tower has been assigned to technical team to assist with restoring the connection. We sincelery apologize for the inconvenience caused as your connection is not yet been resolved.
Case no: CAS-***-X1Q7V0 is still open and Follow up has been made by our second line support team.
Regards,
Supersonic Fibre.
PJ
Patrick J's updateReviewer Update
27 Mar 2023, 18:30That's not 24 to 48 werks
ure
ure
PJ
Patrick J's update27 Mar 2023, 18:30
Reviewer Update
That's not 24 to 48 werks
ure
ure
PJ
Patrick J's updateReviewer Update
27 Mar 2023, 18:52And Ryan Roets dit not content my to day as he promised
PJ
Patrick J's update27 Mar 2023, 18:52
Reviewer Update
And Ryan Roets dit not content my to day as he promised
Supersonic 's replyOfficial
27 Mar 2023, 19:02Good day. Thank you for contacting Supersonic Fibre. Kindly be advised that your internet Tower has been assigned to the technical team to assist with restoring the connection. We sincerely apologize for the inconvenience caused as your connection is not yet been resolved. Case no: CAS-***-X1Q7V0 is still open and Follow up has been made by our second line support team. Regards, Supersonic Fibre.
Supersonic 's reply27 Mar 2023, 19:02
Official
Good day. Thank you for contacting Supersonic Fibre. Kindly be advised that your internet Tower has been assigned to the technical team to assist with restoring the connection. We sincerely apologize for the inconvenience caused as your connection is not yet been resolved. Case no: CAS-***-X1Q7V0 is still open and Follow up has been made by our second line support team. Regards, Supersonic Fibre.
Supersonic 's replyOfficial
27 Mar 2023, 19:18Kindly be advise that Ryan Roets has been making follow ups with regards to your internet issue, hence the case is still with him. We sincerely apologize for the inconvenience caused. We requested Ryan to provide you with an update.
Supersonic 's reply27 Mar 2023, 19:18
Official
Kindly be advise that Ryan Roets has been making follow ups with regards to your internet issue, hence the case is still with him. We sincerely apologize for the inconvenience caused. We requested Ryan to provide you with an update.
Supersonic 's replyOfficial
27 Mar 2023, 20:07Good day. Thank you for contacting Supersonic Fibre. Kindly be advised that your internet Tower has been assigned to the technical team to assist with restoring the connection. We sincerely apologize for the inconvenience caused as your connection is not yet been resolved. Case no: CAS-***-X1Q7V0 is still open and Follow up has been made by our second line support team. Regards, Supersonic Fibre.
Supersonic 's reply27 Mar 2023, 20:07
Official
Good day. Thank you for contacting Supersonic Fibre. Kindly be advised that your internet Tower has been assigned to the technical team to assist with restoring the connection. We sincerely apologize for the inconvenience caused as your connection is not yet been resolved. Case no: CAS-***-X1Q7V0 is still open and Follow up has been made by our second line support team. Regards, Supersonic Fibre.
PJ
Patrick J's updateReviewer Update
28 Mar 2023, 18:366:40pm and supersonic have not been able to restore my connection. Was told that a team was supposed to be @my house between 5 and 6 to day
PJ
Patrick J's update28 Mar 2023, 18:36
Reviewer Update
6:40pm and supersonic have not been able to restore my connection. Was told that a team was supposed to be @my house between 5 and 6 to day