MK
Mzwandile K
1 reviews | Active since Feb 2022
19 Oct 2022, 18:11
No customer service at all
They don't respect or value their customers I'm furious with them I have been reporting the same issue for the past two weeks, they busy telling me about their third party as if that's my problem. I'm contracted with them not the third party. But come month end they quick to debit the account but they can't deliver the service they promise to their customer.
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
19 Oct 2022, 18:28Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
Supersonic 's reply19 Oct 2022, 18:28
Official
Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
MK
Mzwandile K's updateReviewer Update
19 Oct 2022, 20:36I don't think that's helping me because i have been told the same story that the matter is been escalated but at the end of the day nothing is happening. So you telling me all this stories it's helping at all, i have been promised that i will be updated with the issue but no one is even bothering to contact me.
MK
Mzwandile K's update19 Oct 2022, 20:36
Reviewer Update
I don't think that's helping me because i have been told the same story that the matter is been escalated but at the end of the day nothing is happening. So you telling me all this stories it's helping at all, i have been promised that i will be updated with the issue but no one is even bothering to contact me.
MK
Mzwandile K's updateReviewer Update
20 Oct 2022, 09:45I know that it's escalated since last week, so you telling me something i'm already aware i don't know how you helping with the situation. If you can't provide service to me let me know so i can take my money to someone who values customer service.
MK
Mzwandile K's update20 Oct 2022, 09:45
Reviewer Update
I know that it's escalated since last week, so you telling me something i'm already aware i don't know how you helping with the situation. If you can't provide service to me let me know so i can take my money to someone who values customer service.
MK
Mzwandile K's updateReviewer Update
20 Oct 2022, 14:20Clearly shows that i won't get help with my query
MK
Mzwandile K's update20 Oct 2022, 14:20
Reviewer Update
Clearly shows that i won't get help with my query
MK
Mzwandile K's updateReviewer Update
22 Oct 2022, 06:04Day 5 still no internet connection I have promised that the matter is treated as the highest priority but that's not happening. They make empty promises that they going to send a technician and that hasn't happened. I'm canceling my subscription with them because clearly they don't value customer service
MK
Mzwandile K's update22 Oct 2022, 06:04
Reviewer Update
Day 5 still no internet connection I have promised that the matter is treated as the highest priority but that's not happening. They make empty promises that they going to send a technician and that hasn't happened. I'm canceling my subscription with them because clearly they don't value customer service